Counter Sales - Castle Ave, DE

Department: Inside Sales

Supervisor: Branch Area Manager

Status: Non-Exempt

The Inside Counter Sales position is responsible for selling medical, industrial, and specialty gases, as well as welding equipment, hard goods, and tools to customers. This role involves addressing inquiries or concerns from both walk-in customers and those who call in. The individual will process orders while adhering to established safety procedures and delivering exceptional customer service, all while maintaining accurate inventory records.

Additionally, the Counter Sales Associate will provide support to the Branch Manager, Outside Sales team, and Delivery Driver as required.

• Solicits sales from walk-in and telephone call-in customers assisting customers with identification of product needs and locating merchandise.
• Accurately completes and files all required paperwork on a timely basis. Documents sales, quotes, or other information.
• Enters sales & quote data into the computer and researches information for customers using the computer system.
• Receives payment for merchandise or services sold and enters sale into the computer. Responsible for payments received and adhering to all administrative and accounting related procedures.
• Ensure customer inquiries related to accounts receivable billing issues, cylinder balances, order status, time of delivery, etc. are properly handled.
• Follows all safety procedures. Uses established safety procedures for cylinder handling during exchanges and storage of cylinders.
• Maintains showroom cleanliness by procedures set forth by management.
• Maintains current price documentation and product literature as it becomes available. Keeps product knowledge current.

• HS Diploma or equivalent required. Associate's or Bachelor's degree preferred.
• Minimum of 2 years of previous product, warehouse, and/or sales or customer service-related experience and/or training (or equivalent combination of education and experience).
• Strong background in gas, welding, and/or safety supply industry with retail experience preferred.
• Experience working with industrial-related supplies, products, or services, preferably with industrial gases and/or welding supplies.
• Proficient in MS Office applications.
• Prior experience operating a forklift preferred.