Senior, Technology Field Services Specialist

Requisition  Share Our Purpose. Be Yourself. Feel Valued. People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

We are Beautifully Different. We strongly believe having diversity across our company makes us more successful and helps us provide essential services to our customers. We are stronger because we embrace different ideas, viewpoints, experiences, and backgrounds. American Water is the best choice for your next role! For more information on our inclusion, diversity, and equity journey.

About American Water:
American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886 and celebrating 140 years in 2026, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to approximately 14 million people with regulated operations in 14 states and on 18 military installations.

American Water's approximately 7,000 talented professionals leverage their significant expertise and the company's national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders. For more information, visit and join American Water on , , and .

Job Title:

Senior, Technology Field Services Specialist

Posting

Start Date:

8/26/26

Job Description:

• Configuring, installing, troubleshooting, and providing support to all software/hardware for IT users' desktops, laptops, printers, and mobile devices.
• Responsible for assisting senior ITS personnel with ensuring that all hardware platforms, operating systems, utilities, and related tools and devices are available for successful management of production schedules and service levels.
• Assists with analyzing and evaluating system malfunctions and takes appropriate action to correct systems as directed. Escalates malfunctions to senior or lead tech when necessary, documents problems and resolutions.
• Maintain accurate asset inventory.
• Work closely with Senior Specialist on management of State or Service Company Budgets and begin taking over budget management for districts and smaller states.
• Ensure ordering is completed as scheduled and life cycles are accurately managed with the 6-year forecast.
• Support internal and external communications and AV requirements for Labor Conferences if one is held in your state, State-Wide Meetings, External Communications, IT Road Shows, and Company Leadership meetings.
• Support acquisitions. Work with the business and IT to provide the required technology to bring the new site online by the required deadlines with the least disruption to the new employees.
• Support divestitures. Work with the divestiture team to ensure all assets, telco, etc. is officially turned over to the other company.

• Provides maintenance and support for client products, telecom, peripherals, servers, mobile devices, networks, fleet connectivity, and physical moves and software.
• Configures, deploys and implements new assets and/or lifecycle replacement
• Applies and enforces all Change Management policies and procedures
• Provides 24 x 7 after hours technical field support
• Provides data to assist with root cause analysis process when solving problems
• Works with vendor support for hardware and software resolutions
• Maintains knowledge database to enhance quality of problem resolutions
• Be proactive in identify issues or problems and utilize out of the box thinking to find a resolution.
• Keeps all associated inventory data accurate and current through out the year.
• Completes asset retirements and recycling
• Escalates deficiencies in technical processes and inform management
• Documents and maintains local software installs and all site surveys
• Ensures IT standards are being adhered to within their respective regional support areas
• Documents all non-compliance to standards issues and escalates.

• Strong knowledge and experience related to computer systems, computer peripherals and technologies.
• Knowledge of current Microsoft server operating system platforms and current Microsoft PC operating system platforms
• Strong knowledge of various mobile devices (i.e. Apple or Android phones,…