Senior CX Programs Lead: Identity & Onboarding Strategy
Listed on 2026-10-07
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Business
Business Analyst, Business Intelligence
Coinbase is seeking a Senior Strategic Program Lead on the Strategic Programs team within Customer Experience to own the onboarding journeys: identity verification, account recovery, login, and new-user KYC. You will partner with Product, Engineering, and Design to turn friction into prioritized work and measurable improvements.
You will build scorecards, influence roadmaps, and ensure launch readiness. The role emphasizes data-driven decisions and KPI ownership, with a focus on responsible AI
Are you ready to take on the Senior CX Programs Lead:
Identity & Onboarding Strategy role at Coinbase?
This posting is for the Senior CX Programs Lead:
Identity & Onboarding Strategy role at Coinbase, based in New City, NY, United States.
We are looking to fill the Senior CX Programs Lead:
Identity & Onboarding Strategy position at Coinbase in New City, NY, United States.
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