Client Success Associate

About Voy
Since 2019, Voy has transformed the health of more than 20 Lakh members globally across the Europe, Germany, Brazil, and we’re now in India to administer evidence-based, science-led medical care.
Voy India, previously Early Fit, is India’s first full-stack metabolic health and weight loss platform. Built at the intersection of healthcare, science, and consumer technology, we have combined GLP-1, medical expertise, endocrinologist-led care, diagnostics, nutrition coaching, and ongoing behavioural support into one seamless experience.

Role Overview
We’re looking for a Client Success (Chat) Associate to manage client conversations entirely over chat/Whats App. You will be the voice of Voy - supporting clients with fast, empathetic, and professional communication throughout their health journey.

What You’ll Be Doing ?
Respond to client queries on Chat/Whats App in a timely and professional manner
Guide clients on programs, meal plans, onboarding, renewals, and appointments
Maintain a warm, encouraging, and health-focused brand voice
Manage multiple chat conversations efficiently without losing context
Capture feedback and common pain points to improve the client experience

What We’re Looking For ?
Excellent written English and strong text-based communication skills
Ability to convey empathy, clarity, and professionalism through chat
High typing speed and comfort using Whats App Business/Web
Strong multitasking and problem-solving skills
Interest in nutrition, wellness, or health is a plus

Location:

From our Delhi office