Room Attendant

Job role:

Housekeeping Attendant

Location:

North India
Department:  Hotel operations
Job experience:  1-5 years

Job brief

The housekeeping executive/associate shall be responsible for maintaining the cleanliness of the hotel/backpacker hostel including rooms, lobbies, public areas, restaurants and all spaces ensuring the highest standards of hygiene, cleanliness, and service as per company defined guidelines.

Key responsibilities

Understanding of the hospitality/hotel industry with extensive work experience
Understanding of the company's operational standards
Understanding the nuances of managing a hotel under a brand network
Understanding of cleaning and sanitisation procedures
Ensuring various spaces in the hotels are timely cleaned, sanitised and prepared for incoming guests
Maintaining cleanliness of public areas such as lobbies, restaurants, restrooms, receptions, etc.
Understanding of various cleaning agents, equipments, materials, supplies, etc.
Reporting maintenance and safety issues promptly
Following health and safety regulations and sanitation policies
Conducting regular audits to ensure compliance with standard operating procedures (SOPs)
Coordinating with the front desk and kitchen departments as required
Managing operational quality with attention to detail on various parameters such as infrastructure, services, operations, etc. to ensure high service quality
Handling & resolving escalations and grievances

Qualifications

Min. qualification - 12th pass or diploma in hospitality
Min. 1 year of experience in a hotel, hostel, guest house, etc.
Outstanding communication, interpersonal & time-management skills
Flexible to relocate anywhere in northern India
High attention to detail