Supply Chain & Customer Service Manager

Our client, a well-established specialty chemicals and dyestuffs trading company, is hiring a  Supply Chain and Customer Service Manager.

The candidate will act as a key link between customers, Sales, Accounts, suppliers, transporters, warehouse teams, and management, ensuring smooth coordination, accurate reporting, timely material availability, and on-time deliveries.

Location:

Moti Nagar, New Delhi
Type:
Full-time | On-site

Key Responsibilities
Collect and process sub-distributor orders from the Sales team and place the order with the Supplier.
Coordinate availability and dispatch, and track deliveries through to completion of every order
Manage the complete order-to-delivery process, coordinating with Sales, Accounts, Warehouse, and Customers to ensure accurate and timely order fulfillment.
Place purchase orders with suppliers based on requirements discussed with the Sales team, and continuously track orders to ensure materials arrive on time in our warehouse.
Coordinate with customers and sub-distributors, providing order updates, handling queries, following up on deliveries, and resolving billing, dispatch, or service-related issues.
Coordinate with transporters and warehouse teams for vehicle placement, dispatch scheduling, shipment tracking, and timely delivery.
Prepare and maintain Excel-based MIS reports covering orders, stock, dispatches, pending deliveries, receivables, and reconciliations, while proactively highlighting delays or issues to management.

Skills & Experience
5+ years’ experience in logistics, order management, or customer service.
Strong customer service, communication, and coordination skills.
Experience in order processing, supplier follow-ups, dispatch, and delivery tracking.
Good knowledge of MS Excel and MIS reporting.
Strong problem-solving, follow-up, and multitasking abilities.
Experience in a trading/distribution environment is preferred.