Service Procurement Manager

Job Description:

- 1. Strategic Maintenance Planning

* Asset Management:
Develop and oversee a comprehensive asset register for all technical equipment.

* Maintenance Strategy:
Design and implement Preventive, Predictive, and Corrective maintenance schedules to minimize downtime.

* Life Cycle Costing:
Analyze equipment performance to determine when to repair versus when to replace (CAPEX planning).

2. Operational Leadership

* Team Management:
Lead a team of technicians, engineers, and external vendors.

* SLA & KPI Management:
Ensure all service level agreements are met, tracking metrics like Mean Time to Repair (MTTR) and Mean Time Between Failures (MTBF).

* Emergency Response:
Act as the final point of escalation for critical equipment failures.

3. Financial & Energy Management

* Budgeting:
Manage the Annual Maintenance Contract (AMC) budgets and spare parts inventory.

Key Responsibilities:

Perform preventive and corrective maintenance as per the schedule.
Diagnose faults and carry out repairs on electrical, mechanical, or electronic systems of machines.
Respond promptly to service calls and ensure minimum downtime for clients.
Work closely with the technicians to attend every breakdown machine on time.
Maintain service reports, machine logs, and feedback records accurately.
Coordinate with the team for spare parts planning and inventory.
Educate and train end-users or housekeeping staff on proper machine usage and basic maintenance.
Install and commission new housekeeping machines at client premises.
Ensure compliance with safety standards during service operations.
Travel to multiple client sites as required for service coverage.

Qualifications &

Experience:

Bachelor’s Degree in Mechanical, Electrical, or Equivalent.
5+ years of experience in FM or Industrial Maintenance, Floor Cleaning Equipment (preferred).
Hands-on experience with floor scrubbers, sweepers, vacuum cleaners, etc.
Technical Proficiency in CMMS (Computerized Maintenance Management Systems) and IoT-based monitoring.
Basic knowledge of electrical and mechanical troubleshooting tools.