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Job Description & How to Apply Below
We are hiring on behalf of our client, a premium, high-touch longevity practice serving founders, executives, and HNI/UHNI clients in New Delhi.
About the Role
Lead and grow the Relationship Management team, owning client retention, engagement, and overall client experience. Work directly with the Founder and Leadership Team on key business decisions.
Key Responsibilities
Own the CRM/Relationship Management function end-to-end; build annual vision and roadmaps
Lead, mentor, and manage the Relationship Management team
Drive client retention through strong relationship management
Handle high-stakes client escalations with maturity and discretion
Set team targets, conduct performance reviews, and track service quality
What We're Looking For
3–5+ years in frontline/Key Account Management, with at least 2 years of hands-on experience leading a team
Experience handling premium/luxury clients, ideally in luxury hotels or hospitality , or with HNI/UHNI clientele (luxury retail, wellness, etc. also relevant)
Polished presence with excellent English, both spoken and written, and strong vocabulary
Ability to stay calm and confident in high-pressure client situations
Genuine interest in health & longevity
Details
Location:
Rangpuri, New Delhi, On-site
Schedule:
6 days/week, no hybrid/remote
⏱️ Notice Period:
Immediate joiners preferred
This is a startup environment: young, energetic, collaborative team, not a cubicle setup.
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