Assistant Boutique Manager

Overview and purpose of role:
As an    Assistant Boutique Manager    at Christian Louboutin, you will work closely with the Store Manager in the overall management of the store, staff, merchandise, and particularly in leading an outstanding customer-facing and service-oriented team. You will act as an extension of the Store Manager in his/her absence.

Under the Store Manager’s supervision and with respect for all internal procedures and guidelines, the Assistant Boutique Manager drives the team to achieve sales objectives, maintains and achieves high operational and merchandising standards and goals, builds highly motivated teams, and develops associates for their next step.

You will organize and supervise the work on the floor acting as a role model for the team. You must excel in building customer relationships and transferring knowledge and skills to Sales Associates.

Key Responsibilities of the role:

Sales and Customer Management
Proposing and implementing action plans to develop sales for each product category.
Ensuring the achievement of business goals and strategic projects.
Ensuring the implementation and development of initiatives to grow the clientele database of the store.

People Management and Development
Managing store staff with the help of the Management and the Human Resources Department.
Ensuring the development of motivation, sense of belonging, and business involvement among the team.
Supporting the Store Manager in training Sales Advisors on new collections and selling techniques.
Challenging Sales Advisors on seasonal products.

Customer Service
Ensuring all associates provide the highest level of customer service.
Ensuring staff maintains constant client communication through client books.
Managing the client database and utilizing information to increase sales and client contact.
Resolving client problems and complaints quickly and effectively.

Store Management
Assisting the Store Manager in managing HR administration (planning, absences, etc.).
Solving client disputes and escalating issues to the Store Manager as necessary.
Performing back-office activities such as data entry, inter-shop movements, product delivery, daily closures, etc.

Store Image Management
Ensuring correct interpretation and implementation of visual guidelines and procedures.
Keeping store employees updated about visual issues and ensuring best-seller products are displayed through close cooperation with the Visual Display Team.
Supporting product presentation to the highest standards.
Maintaining the store’s overall cleanliness, tidiness, and efficiency to reflect the brand's communication and promotion strategy.

Store Operation Management
Following up on daily sales reporting.
Controlling product quality, including the management of defectives and repairs.
Ensuring reconciliation of bank deposits (bank transfers, cash, credit cards, duty-free, fund repositories, etc.).

Human Resources
Supporting the Store Manager in recruiting, training, and developing staff to ensure all positions are filled in a timely manner with qualified personnel.
Implementing and providing follow-up for all training programs and seminars.
Evaluating the performance of each associate and providing constant feedback to ensure results.
Resolving human resources issues in a timely and effective manner, partnering with HR when necessary.
Ensuring professional grooming standards are reflective of the brand image at all times.

Communication & Reporting
Helping the Store Manager ensure smooth and regular reporting on turnover, HR matters, accounting, client disputes, events, etc.
Supporting the Store Manager in building and maintaining communication with members of corporate office, mall management, and other stores.

Skills and Requirements:
In order to deliver the main responsibilities of the role, you will need the following skills:

Proven experience in a retail company; a plus if it’s in luxury or service environment.
3 to 5 years of luxury fashion retail management and sales experience.
Proven ability to drive results and to develop people as well as turnover.
Commercial awareness and strong business acumen.
Strong customer relationship management and development as well…