Front Store - Supervisor Front Store

Location: Stellarton

Embark on a rewarding career with Sobeys Inc., celebrated among Canada’s Top 100 employers, where your talents contribute to our commitment to excellence and community.
What began as a meat delivery business in Stellarton, Nova Scotia has grown to over 128,000 teammates at corporate-owned and franchised store locations. Sobeys Capital Incorporated and its independently owned and operated franchise partners operate over 1,500 stores in all 10 provinces. You may know us as Sobeys, Safeway, IGA, Foodland, Fresh Co, Thrifty Foods, Lawtons Drugs, Voilà, or another of our banners, but we are all one extended family.
Ready to start fresh?
The Supervisor of Customer Service will ensure that customers will receive a superior customer service experience by coaching and developing a friendly, well-trained staff. The Supervisor will provide management and leadership to all CSA’s within the store while coaching and training the team toward maximum accuracy and execution of company strategy and image. The Supervisor willalso provide leadership on all Human Resource clerical functions within the store and is responsible for administrative duties including payroll, file maintenance, A/P, and expenses.

Actively contributes to an environment of employee and customer engagement.
Here’s Where You’ll Have An Impact  People Leadership   Provide customer service excellence to meet customer and employee needs
Create a coaching and development culture for all employees which embraces a passion for health and wellness
Supervise and provide support to all CSA’s
Manage CSA’s by scheduling, recruiting and performance management
Manage the hiring process for Front Store CSA’s
Conduct and coordinate new hire orientation/on-boarding process
Manage store operations as required
Customer Offering   Create a shopping experience that engages customers in a way that enhances loyalty, sales and profit
Provide superior customer service to meet customers needs
Resolve customer issues
Policy/Regulatory Adherence   Ensure all applicable company policies and procedures are communicated and adhered
Ensure that WHMIS,OH&S and other regulatory requirements and procedures are implemented and maintained
Financial   Perform administrative duties as required
Balance cash according to company policies
Identify and correct cash discrepancies
Complete daily sales reporting
Perform payroll functions
Manage cash office expenses
Personal/Proffesional Development   Thoroughly understand all relevant company programs
Attend training as required
Maintain knowledge of current industry trends
Employee Engagement   Be known as the "employer of choice" by actively supporting an environment of employee engagement
Other Duties   Provide feedback for continuous improvement
Assist in all store functions as required
When required, responsible for management of keys and secure lockup of store
Responsible for ensuring that OH&S, and other regulatory requirements and procedures, are implemented and maintained
Other duties as required
What You Bring To The Table   Above average communication skills (both oral and written)
Full knowledge of Front Store operations and programs
Proficient use of SAP, Chainware and POS
Full knowledge of total store operations and policies
Required   High school diploma
1 year supervisory experience Preferred
Undergraduate Degree
A combination of education and experience may be considered
Customer Service   Interpersonal Skills
Job Knowledge
Decision Making/Problem Solving
Managing for Results
People Development
People Management
Team Leadership
Enthused Selling
May be required to lift up to 50lbs
Two person lift required for weights exceeding 50lbs
Ability to stand for long periods of time
Physical work including; but not limited to bending, lifting, and reaching
Exposure…