IAM Operations Lead

Mandate Skills

IAM, PAM technologies and ITIL process Ori

5-6 years of IAM Cybersecurity operations lead

The IAM Operations Lead is responsible for end to end IAM operational delivery for Client, ensuring stable services, SLA/KPI adherence, strong governance, and effective customer communication. The role acts as the primary operations interface to client/stakeholders and leads a high performance IAM operations team.

• Own day to day IAM operations for Client including JML, access provisioning, de provisioning, modifications, and recertification
• Ensure SLA and KPI compliance, monitor backlog, ticket aging, response quality, and drive continuous improvements
• Lead operational governance, audits, and compliance reporting aligned to Client requirements
• Prepare and present weekly/monthly service reports and lead customer service review meetings
• Act as the escalation point for critical IAM incidents and operational risks
• Drive operational discipline across ITSM processes (Incident, SR, Problem, Change)
• Build, manage, and mentor a high performance IAM operations team (onshore/offshore)

• 8+ years in IAM / Security operations with customer facing delivery experience
• Strong understanding of IAM concepts (JML, RBAC, access reviews, recertification)
• Proven experience in operations governance, KPI tracking, and stakeholder management

• Reduced backlog and operational defects
• Improved audit outcomes and customer satisfaction
• Stable, scalable IAM operations for Client