Customer Service Supervisor at Shoppers Drug Mart

Enhance customer service at Shoppers Drug Mart as a Front Store Supervisor. Oversee operations, including merchandising and cashier functions, in a locally owned store.

In this vital role, you'll manage customer service functions and ensure compliance with store policies at a community-focused location. You will provide guidance to cashiers and merchandising staff while implementing loss prevention measures. This position also requires effective problem-solving skills to resolve customer concerns and ensure satisfaction.

Key Responsibilities:

• Ensure compliance of staff with store policies and procedures

• Train and guide cashiers and merchandisers effectively

• Manage daily cash office inventory

• Resolve customer inquiries and issues promptly

• Oversee merchandising and maintain store organization

Requirements:

• Strong judgment and decision-making skills

• Organized with efficient time management abilities

• Knowledgeable about products and store operations

• Capable of independent thinking in a retail environment

• Computer literacy with basic clerical skills

Lead customer service, merchandising, and team training at Shoppers Drug Mart to foster a positive community shopping experience.