E-Zpass Program Assistant

State of New Hampshire Job Posting

Department of Transportation

Bureau of Turnpikes

36 Hackett Hill Road / Hooksett, NH

E-ZPASS PROGRAM ASSISTANT I

Position #TMPPT
5763

$17.81/hour - $23.39/hour

The State of New Hampshire, Department of Transportation, Bureau of Turnpikes, has a part-time vacancy for E-ZPass Program Assistant I.

To support the E-ZPass program by implementing and maintaining customer service, research, clerical work, and responding to questions from the public.

Each additional year of approved formal education may be substituted for one year of required work experience and/or each additional year of approved work experience may be substituted for one year of required formal education.

MINIMUM QUALIFICATIONS:

Education/

Experience:

Equivalent combinations of 2 years of Education and Experience after completion of high school. Education and experience must be in the fields of a clerical position or related field.

License/Certification:
None

Other Requirements:
None

Trainee Option:
Not Applicable

PREFERRED QUALIFICATIONS:

None

AFTER-HIRE REQUIREMENTS:
None

Yes No

Yes No

The supplemental job description lists the essential functions of the position and is not intended to include every job duty and responsibility specific to the position. An employee may be required to perform other related duties not listed on the supplemental job description provided that such duties are characteristic of that job title.

When applicable, the work of an employee in trainee status in this position shall be overseen by a fully qualified individual. An employee in trainee status shall meet the minimum qualifications within the period of time specified on the SJD, not to exceed one year of being hired into this position.

• Assists the E-ZPass Program Manager with retrieving customer information and maintains a variety of documents for the E-ZPass program.
• Provides clerical support to the E-ZPass Program Manager and Program Assistant II’s, to include drafting correspondence to customers.
• Retrieves and updates information through data entry for efficient performance of the E-ZPass program.
• Responds to questions and complaints from customers and the public regarding the E-ZPass program. Tracks customer complaints and resolution.
• Contacts customers regarding E-ZPass violations, including those with pending DMV Hold. Tracks customer responses and status of DMV Holds.
• Sorts and distributes E-ZPass mail on a daily basis.
• Maintains the E-ZPass filing system to provide accurate record keeping and instant retrieval.
• Answers telephone calls and assists/directs callers to appropriate E-ZPass personnel.
• Files DMV Hold documentation and/or subpoena documentation in the absence of Program Assistant II’s or to assist in high volume periods.
• Supports continuous and complete E-ZPass processing, and customer service functionality during long-term or short-term absences and position vacancies.

For additional information contact Nicholas Alexander, Administrator, at  or Bureau
70.gov .

EOE

TDD Access:
Relay NH