Sales Operations Specialist - National Accounts

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Full Time Clerical River Road, Bow, NH, US

Since 1983, Coastal Forest Products has been a family-owned and independently operated wholesale distributor of specialty building materials. Headquartered in Bow, NH, we partner with dealers and suppliers throughout New England and the surrounding regions, providing quality products backed by knowledgeable, dependable service. Our long-standing relationships and commitment to our customers have fueled steady growth, and we continue to expand our reach and our team.

When you join Coastal, you become part of a company that values integrity, collaboration, and the people who make our success possible.

The National Accounts Sales Operations Specialist is responsible for coordinating and supporting the day-to-day operations of our National Accounts program, which serves large national home improvement retailers (referred to in our industry as "Home Centers"). This role serves as the primary operational link between our Sales and Operations teams and our national retail partners, ensuring product and pricing information is accurate, orders and deliveries stay on schedule, and customers receive timely, proactive communication.

The ideal candidate is highly organized, a strong problem-solver, and thrives in a fast-paced, collaborative environment.

• Review and verify incoming Home Center orders, confirming product, pricing, quantities, and delivery details, and serve as the primary point of contact for internal teams on these orders.
• Manage Coastal's product listings within each retail partner's online vendor portal, including setting up new items, removing discontinued items, and maintaining product images and details.
• Monitor Electronic Data Interchange (EDI) transactions, the system retailers use to send purchase orders and receive invoices electronically, and resolve errors or data mismatches to prevent order and payment delays.
• Communicate price changes to Home Center partners and keep item catalogs and price files accurate and up to date.
• Enter and process customer orders, and coordinate product returns with the Operations and Sales teams.
• Initiate process for chargebacks, account credits, and match invoices for resolution by the Finance team.
• Serve as the main point of contact between Operations and customers, providing delivery updates.
• Assist with lead-time analysis to provide customers with accurate order and delivery timelines.
• Identify opportunities to improve workflows, increase efficiency, and strengthen accuracy across National Accounts processes.
• Build collaborative relationships with retail partners and internal teams, representing Coastal with professionalism in every interaction.

• Minimum of 2 years of experience in sales operations, sales support, order management, or a related role.
• Strong attention to detail and accuracy, especially when working with pricing and product data.
• Excellent written and verbal communication and customer service skills.
• Strong organizational and problem-solving skills, with the ability to manage multiple priorities and meet deadlines.
• Proficiency in Microsoft Office Suite, especially Excel, including VLOOKUPs and everyday data tasks such as sorting, filtering, and updating large spreadsheets.
• Ability to work independently and collaborate effectively across departments.
• Experience with Home Center vendor portals, item setup, and retail product data requirements is preferred but not required.
• Familia…