Front Desk Associate

Front Desk Associate

Join Planet Fitness as a Front Desk Associate. Our mission is to enhance people’s lives by providing a high-quality fitness experience in a welcoming, judgement‑free environment.

• Exhibit a positive and upbeat attitude.
• Passion for delivering a consistent and exceptional experience to members, guests, and fellow team members.
• Pride in your work while being punctual, reliable, and dependable.
• Handle all interactions with diplomacy and genuine motivation for helping others.
• Act with integrity and show respect to everyone around you.
• Strong communication skills with the ability to listen and empathize.
• Inspire and motivate others to achieve their goals.
• Quick study with the ability to apply what you have learned during online and hands‑on training.

You will provide a superior level of customer service to members, prospective members, and guests while ensuring an exceptional “Judgement Free” member experience.

• Greet members/guests as they enter and exit the club; assist them with any questions or concerns as they check in.
• Help promote our Judgement Free Zone by connecting with members on the club floor, offering assistance and showing support in their fitness journeys while upholding club policies.
• Resolve member concerns and, when needed, elevate to a Manager.
• Answer phones in a friendly manner and assist callers with inquiries.
• Perform membership‑related functions such as sign‑ups, contact/billing updates, cancellations, collecting unpaid balances, and transferring memberships.
• Conduct prospective member calls and tours, assessing their membership needs.
• Execute retail transactions with accuracy and drive sales goals.
• Regularly clean and sanitize exercise equipment, Black Card spa amenities, and communal spaces.
• Ensure restrooms are clean, sanitized, stocked, and clutter‑free.
• Perform comprehensive walk‑through of all club areas; quickly fix any safety or policy issues and address cleanliness concerns.
• Address maintenance and facility concerns such as broken or missing equipment.

• 6–12 months of experience in a customer service environment preferred.
• Must be 18 years of age or older.
• Willing to become CPR/AED certified (training provided by Planet Fitness).
• Basic computer proficiency.

• Continual standing and moving throughout the club during shifts.
• Continual communication in person or on the phone.
• Must be able to lift up to 75 pounds.
• May encounter toxic chemicals during shift.
• Frequent cleaning and sanitizing of equipment and facilities.
• Moving and bending to accomplish tasks.

• Medical, Dental, and Vision Insurance*
• Vacation, Sick Time, Holiday Pay
• Free Black Card Membership
• 401(k) Retirement Savings Plan
• Term Life Insurance*
• Healthcare and Dependent Care Flexible Spending Accounts*
• Tuition Reimbursement
• Employee perks and discounts
• Engaging team‑building competitions and social events

E‑Verify is used in the following states:
Florida, Georgia, North Carolina, South Carolina, and Alabama.

Every team member is responsible for contributing to a safe and healthy workplace. Team members must be active participants in health and safety by following all applicable policies and protocols, reporting unsafe conditions or at‑risk behaviors to leadership, and conducting work in a safe manner.