Account Resolution Specialist

Job Category: Corporate Individual Contributor

Bar Harbor Bank & Trust offers: competitive pay, referral incentives, an employee stock purchase plan, medical/dental/vision/life insurance plans, paid holidays, 401(k) plan, paid time off, a wellness program, continuing education benefits, and more!

Bar Harbor Bank & Trust, is an independent community banking organization committed to helping its customers, employees and shareholders achieve their financial hopes and dreams. If you want to be part of our team that makes this vision a reality, please read on.

The Bank is seeking an Account Resolution Specialist to join our team. This position can be based out of Maine in either Hampden, Ellsworth, or Bangor, out of New Hampshire in either Newport, Manchester, New London, or Randolph, Vermont.

• Handles the collection of past due loan payment.
• Timely collection calls to customers according to timeline specified in the Managed Assets Department's written procedures, and secondary market guidelines.
• Timely and accurate preparation and mailing of communications according to timeline specified in the Managed Assets Department's written procedures, and secondary market guidelines, including general collection letters, default letters, repossession warning letters, invade letters and special escrow arrangement letters.
• Accurate update of the collection notes for all customer contact (or attempted contact) in the JHA system collection messages.
• During the collection process, determine reason(s) for delinquency by gathering information from customers, including financial information, monthly obligations, and any other information that would enable the Managed Assets department personnel help the borrower cure the delinquency.
• Assist customers with delinquency resolution, including payment disputes, alternative payment arrangements, escrow arrangements, including the monitoring of and follow-up with customers to ensure adherence to agree upon payment plan.
• Assist with various servicing activities for seriously delinquent accounts, including ordering appraisals, ordering credit reports and making sure properties are secure, maintained as required, and winterized, if necessary, until sold.
• Work with borrowers determining reason for delinquency, evaluate the information/data provided in their Borrower Response Packets; determine appropriate retention or liquidation option (repayment plan, forbearance, modification, short-sale, deed-in-lieu) per secondary market guidelines.
• Ensure continuation of a professional image for good customer relations during the collection process. Ensure all telephone calls to borrowers are handled with respect and courtesy and incompliance with the Managed Assets Department's written procedures.
• Request an exterior property inspection according to timeline specified in the Managed Assets Department’s written procedures, and secondary market guidelines, or complete the inspection depending upon location and bank representative(s) availability. Ensure accurate notation of findings in JHA collection system’s collections messages.
• Process right of setoff when applicable.
• Complete quality control check of default notices for mortgages, HELOC's, as well as rights-of-offset, repossession, and UCC default letters.
• Monitor status of secondary market workouts (both retention and liquidation) in the settlement process.
• Provide workout settlement and maintenance instructions to Loan Servicing department.
• Monitor Servicer Incentive payments for completed and settled workouts, make transfer for applicable GL account.
• Attempt to locate borrowers through various skip tracing techniques.
• Review and input Fresh Start Agreements for overdrawn checking accounts with Bounce Protection.
• Coordinate with Branch…