Housekeeping Supervisor

We have an opening to add a Housekeeping Supervisor to our team. This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore we take great pride in selecting individuals that help us to achieve our company’s mission.

Our Housekeeping Supervisor is the lead housekeeper on a team. This position oversees all housekeeping duties during their shift. This person will assist where needed to ensure optimum service to our guests.

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short-Term Disability
• Accident
• Hospitalization
• 401(k)
• Free Associate Parking
• Free Meal for every shift worked
• Employer Provided Uniforms
• Hotel Discounts with 25% Discounts in Resort Outlets
• Friends and Family Discounts

• Supervises housekeeping staff as duties are being performed.
• Hosts daily meetings and assigns housekeeping tasks to ensure efficient completion of delegated duties.
• Performs duties of housekeeping staff as scheduled.
• Manages cleaning supplies and equipment, coordinates repairs and requests supply orders as needed.
• Receives, processes, and handles guest complaints in regard to housekeeping services.
• Uses designated checklists to inspect guest rooms, guest corridors, elevator foyer areas, ice machine areas, internal service areas (linen closets, staff restrooms, storage areas, etc.).
• Uses designated checklists to inspect public areas such as public bathrooms, restaurants, spa, pool areas, offices and other department internal service areas.
• Assists guests with questions and basic requests.
• Provides a high level of customer service at all times in a professional manner.
• Provides orientation and comprehensive training for new housekeeping employees and support staff.
• Meets with other department managers and supervisors regularly in order to provide progress reports and address issues.
• Acts as a key communication link between guests and internal departments to ensure timely and accurate service delivery.
• Effectively utilizes basic Microsoft Office Suite and hotel operations software following established protocols.

• High School Diploma/GED a plus but not required
• Previous experience in housekeeping supervision
• Exceptional customer service skills
• Excellent written and verbal communication
• Good time management and organizational skills
• Conflict resolution experience
• Patience and good listening skills
• Ability to work flexible hours, including holidays and weekends as needed

We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race, sex, age, handicap, religion, national origin or any other basis prohibited by applicable law.