Front Desk Clerk

Provides front desk services to overnight guests by performing check-in and check-out procedures; disperses accurate information and literature to guests; anticipates guest needs and responds to guest requests in a courteous and tactful manner; posting charges and payments to guest folios; corresponds with housekeeping and maintenance departments to ensure guests’ needs and/or special requests are met.

Provides lodging reservation services by answering telephone calls on incoming lines, responding to walk-in guests and/or responding to email reservation inquiries. Books reservations on dedicated lodging reservations computer system; maintains current knowledge and understanding of lodging units, layout, pricing, and packages; assists guests by offering alternatives in their selection/inquiry of lodging/packages that may be best suited to their needs, comfort, preferences, and budget;

maintains high standards of office, customer service and telephone etiquette.

Provides accurate information to guests by maintaining current information of all lodging prices and operations; maintaining current information of guest amenities and services offered in the valley and at the ski area; accurately dispersing lodging and resort information by telephone, mail, and in person; assisting other staff in handling inquiries; seeking information and advice from supervisors when needed.

Provides information to other departments by submitting requested information; preparing reports as necessary; maintaining lists; preparing mailings.

Contributes to the profitability of the resort by adhering to accurate money handling and audit procedures; providing excellent service to guests; following all office procedures to assure accuracy, efficiency, and guest satisfaction; actively selling lodging and other Waterville Valley amenities.

Contributes to team effort by participating in job sharing; assuming responsibility as a team member for the cleanliness of the Town Square complex and for safety of guests and employees; participating in safety meetings; accepting diverse assignments; maintaining a positive and friendly attitude and demeanor in all internal and external interactions.