Technical Writer

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Are you looking for an opportunity with plenty of growth potential? Do you enjoy working in an exciting, fast‑paced, collaborative environment? Are you interested in working with the world’s most innovative companies to create a more connected world?

The backbone of the Internet is a series of high‑tech subsea fibre optic cables deployed throughout the globe—Sub Com has deployed over 50% of them. Our employees ensure data‑communication networks are engineered, manufactured, deployed to the highest standards, enabling faster and more reliable connectivity to communities worldwide. Every member of the Sub Com team plays a role in an end‑to‑end process that is critical to enterprises, governments, big cities, and rural towns.

We encourage, expect, and value creativity, thoughtful risk taking, openness to change, and diverse perspectives. Whether you’re a seasoned applicant seeking a new and exciting challenge, or you’re new to the workforce and looking for a flexible, rewarding, and fast‑paced position with an innovative and stable organization (since 1953), Sub Com has opportunities to advance your career.

The End User Documentation (EUD) Technical Writer is responsible for producing and maintaining Sub Com’s established set of technical equipment user manuals, system operations & maintenance descriptions, and product‑specific training manuals. This work is conducted in direct support of existing supply contracts, new bids and proposals, and future hardware and software development. The production of these highly technical documents must satisfy contractually required customer deliverable requirements as well as ensure safe and sustaining use of Sub Com provided equipment for our customers.

• Gather and review source material from Subject Matter Experts (SMEs) from R&D and other functional groups.
• Write, construct, assemble and edit manuals based upon Sub Com’s established styles, guidelines and processes.
• Cross‑check all information against known sources, submit completed manuals to SMEs for review and sign‑off.
• Develop potential new EUD for new products via SME interviews, requirements documents, and actual use of said product under laboratory conditions.
• Design, edit and manipulate graphics in multiple formats for inclusion within documents.
• Support the development and maintenance of online help for Sub Com’s software products.
• Desktop publish completed documents for delivery to Sub Com purchasers.
• Work to specific and changeable development and delivery schedules.
• Attend weekly team status meetings to report on progress of assignments and share key information with other members of the writing staff.

• An engineering background, whether practical or theoretical, or in software development or any form of telecommunications and fibre‑optic technology, would be a valuable asset.
• Proficiency in MS Office Suite programs, especially Microsoft Word, the current authoring program for Sub Com Technical Documentation, is a must.
• Proficiency in Adobe Acrobat, the program used for publishing all Sub Com EUD, is also essential.
• Proficiency in Adobe Frame Maker, the authoring program within which all Sub Com legacy EUD was developed and is still maintained, is a critical skill required to succeed in this position.
• Familiarity with Adobe Illustrator, Microsoft Visio and most popular graphics‑management programs.
• Familiarity with basics of MS SharePoint storage, file organization and version control.
• Strong verbal and written communication skills are a must. The writer will need to interact efficiently with highly technical engineers and software developers.
• The ability to work effectively in a team atmosphere as well as function on his/her own with confidence.
• Minimum 7–10 years’ experience in the professional technical writing field.

NOTE
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This job description is not intended to be all-inclusive. Employees may perform other related duties as negotiated to meet the ongoing needs of the organization.

Candidates for positions with Sub Com must be legally authorized to work in the United States. Employment eligibility verification…