Desktop Support Technician

at compucomstaffing, you’re more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance.

our client is currently seeking a qualified desktop support technician to join their team onsite in hooksett, nh and provide end-user support.

• be able to account for work using visual task board, servicenow ticket system, and during regular team stand up meetings
• repair, test, image, and clean pc's, laptop, monitors, printers, and other related hardware
• maintain, analyze, and troubleshoot software and computer peripherals
• ability to setup, configure, and add all hardware
• experience with asset management
• install, move, add, and change. Large imac events expected for client printer migration and pc refreshes
• assure that all tickets requiring follow up work and / or calls receive appropriate attention
• assist with installations, configurations, upgrades, patch, and other maintenance activities of server equipment
• perform backup, recovery, and security procedures both planned or during emergency
• follow established procedures to detect, diagnose, and accurately report outage of critical site applications
• assist with diagnoses of network hardware and performance problems
• perform approved installation, configuration, and maintenance of physical network
• perform network system administration task both planned or during emergency
• comfortable with face-to-face interactions as will be required to provide technical support to end users in-person at the customer site
• back up and burn end user data
• assist in developing and documenting improvements to current processes
• assist other coworkers in resolution of end users' technical issues across the program
• assist site leader in the execution of established processes and escalations

• minimum 2+ years of experience supporting pc hardware and software
• basic network troubleshooting plus comfortability to act as smart hands for infrastructure issues required
• ideally, experience supporting in an engineering and / or manufacturing enterprise environment
• experience working in enterprise environment
• ability to handle multiple projects
• uses a confident, positive attitude to deliver great customer experiences and to be invigorated by constant personal interaction
• high energy candidates are desired given fast-paced environment
• deep understanding of diagnosing, troubleshooting, replacing pc / laptop hardware internal components (motherboard, hard drives, ram, cpu), and understanding of troubleshooting pc software (windows blue-screen, outlook, connect network printers)
• working experience or strong understanding of enterprise technologies (office 365, win
  10 professional, imaging, and ticketing systems
• having experience supporting applications related to engineering, manufacturing, and logistics is a plus
• soft skills required
• ability to work with strong personalities
• must be dependable: both to get work done independently, and for attendance for availability to work scheduled hours
• trusted to work proactively is a key attribute given limited site it leadership
• energetic, professional, heads-down, social, and process driven personality works well in this environment

the rate for this position is between $17.25 - $23.00 per hour
, unless local minimum wage is higher. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.

the company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision…