CRM Administrator

Location: Durham

## CRM Administrator Apply:
University of New Hampshire – Main Campus:
Full time:
Posted 6 Days Ago:
JR8741

This position will design, implement, and support CRM solutions for all institutions within the University System of New Hampshire. In this role, this position will serve as an application administrator and design solutions, systems, and processes to support the needs of our business users and will maintain the technical components of the CRM and related applications and integrations. Responsibilities include automation of processes, security design and implementation, system administration and maintenance, upgrades, documentation, and data extraction and integration.
** Duties/Responsibilities
**** CRM architecture (30%):
*** Work with management and internal teams to identify new and creative opportunities to leverage CRM to support business processes and functions.
* Develop, deploy and support technical solutions to business challenges. Drive user story analysis, elaboration, and design.
* Translate functional requirements into technical solutions.
* Develop custom business solutions using native declarative build-outs and integrated software on the Slate platform.
* Ensure integrity of systems landscape using software development lifecycle best practices.
* Design testing requirements and protocols.
* Provide end-user support for use acceptance testing.
* Maintain and update test environments.
* Troubleshoot and maintain customizations, software integrations, and technical implementations to support on-going business processes.
* Use software development life cycle and change management best practices including managing production environment, staging environment and multiple development environments.
* Lead and manage projects from small to enterprise scale.,
** CRM Administration (35%):
*** Manage CRM enterprise operations to best optimize performance and follow best practices for system health and security regarding platform level, user profiles and data-level access.
* Provision and monitor user accounts, oversee CRM Communities and portals, and monitor storage usage, API usage, and other platform limits.
* Design and implement system security. Ensure adherence to data integrity, data validation/testing, and follow standardization of technical procedures.
* Oversee data sharing rules to follow USNH data access policy standards.
* Build, test, and deploy customizations including page layouts, portals, custom apps, objects and fields, views, reports and dashboards, and forms.
* Automate business processes and data flows using CRM tools.
* Learn features and requirements of new releases of CRM and related applications and lead testing, deployment, and documentation of these releases.
* Work with stakeholders to review vendor release notes and coordinate testing plans.
* Oversight and coordination of change management practices, maintain calendar of administrative functions and upgrades, oversight for CRM package updates, communicate with stakeholders for vendor upgrades and refresh events.
* Use software development life cycle and change management best practices.
* Maintain standardized technical documentation for CRM and related platforms, processes, and workflows.
* Engage with CRM community members and collaborate with CRM teammates to leverage efficiencies.
* Other CRM System Administrator duties as needed.
** Business Analysis (35%):
*** Develop and maintain strategic partnership between business needs and technology delivery.
* Research and analyze departmental needs, preferences, objectives and methods.
* Serve as a liaison between the business unit, technology teams and support team.
* Meet regularly with business users to ensure that the CRM environment is designed and set up to support their…