Analyst, Applications Support, Manufacturing ; On-Site

Primient is a century old company with an entrepreneurial spirit. We are a leading producer of food and industrial ingredients made from plant-based, renewable sources. We deliver value through deep technical, commercial, and operational excellence that is backed by our long-standing corn wet milling heritage. Wherever we are in the process, from field to customer, our priorities are focused on ensuring we produce the safest, highest quality products through practices that uphold both our responsibility and commitments to the challenge and drive for excellence, our people and our planet.

We are a privately held company with locations across the US, Mexico, Poland, and Brazil. We’re investing in our plants and people to unlock our potential in the industrial and food sectors. Guided by our values of Safety, Excellence, Integrity, and Growth, we’re focused on growing our business, our reputation, and the career of every teammate.

The Analyst, Applications Support, Manufacturing Applications provides hands‑on, day‑to‑day support for plant‑critical applications and connected operational technology at an assigned manufacturing location. The role partners directly with Operations, Maintenance, Engineering, Quality, Supply Chain, Infrastructure, Cybersecurity, and vendors to restore service quickly, prevent recurring issues, and improve system reliability. The Analyst follows ITIL practices for Incident, Problem, Change, and Release Management; maintains support documentation and audit evidence;

and participates in lifecycle planning for manufacturing applications, interfaces, servers, workstations, scanners, printers, and other plant‑floor technology.

• On‑Site Application Support:
  Provide visible, hands‑on support for manufacturing applications and plant‑floor users across shifts; triage issues, restore service, and elevate when needed.
• Critical Incident Response:
  Respond to production‑impacting incidents, coordinate technical teams and vendors, communicate status, and support recovery while following site safety requirements.
• Monitor and Improve Reliability:
  Monitor application health, jobs, interfaces, services, and infrastructure dependencies; identify trends and drive corrective actions to reduce downtime.
• Troubleshooting and Root Cause Analysis:
  Diagnose issues across applications, databases, Windows services, integrations, networks, scanners, label printers, and connected devices; document root cause and prevention actions.
• Upgrades, Patching, and Vulnerability Remediation:
  Plan and support application upgrades, Plant scheduled outages, Windows patching, testing, validation, change implementation, and post‑change monitoring.
• Integration and Data Flow Support:
  Support interfaces between manufacturing and enterprise systems, validate transactions, resolve failed messages, and protect data integrity.
• Business and Project Partnership:
  Work with plant Operations, Maintenance, Engineering, Quality, Supply Chain, and IT teams to prioritize demand, support projects, and improve workflows.
• Vendor and Service Management:
  Coordinate vendor support, track SLA performance, manage escalations, and ensure knowledge is transferred to internal teams.
• Documentation, Audit, and Compliance:
  Maintain runbooks, SOPs, application inventories, recovery procedures, change records, and audit evidence in accordance with company standards.
• Safety and Continuous Improvement:
  Perform all work in accordance with site safety practices and identify automation, standardization, and lifecycle improvements for supported applications.

• Manufacturing and plant operations, production workflows, and operational priorities
• Application support, Windows operating systems and…