IT​/Desktop Support Engineer

Technology & Business Solutions, LLC (TBS) is seeking a skilled and customer-focused IT/Desktop Support Engineer to join our IT team in the Newington, New Hampshire area. In this role, you'll provide technical support for both TBS's internal operations and a local client environment. You'll work with a variety of technologies, troubleshoot complex issues, support IT infrastructure, and help maintain secure, reliable systems, including specialized technology used in engineering and industrial environments.

This is a hybrid opportunity that combines hands-on, on-site support in Newington with remote IT support responsibilities. Candidates must live within reasonable driving distance of Newington, NH.

• Provide desktop and end-user support, troubleshooting hardware, software, applications, connectivity, and access issues.
• Configure, deploy, maintain, and troubleshoot computers, peripherals, and other technology equipment, including specialized engineering and industrial systems.
• Manage user accounts, access permissions, onboarding/offboarding, and related administrative tasks.
• Support Windows desktop and server environments, Active Directory, Group Policy, and endpoint management tools.
• Perform routine system administration, health checks, and monitoring of infrastructure, virtual environments, and backup systems.
• Assist with software deployment, patch management, vulnerability remediation, and routine security activities.
• Perform recurring system maintenance, security checks, and compliance-related activities in accordance with established procedures.
• Support IT security and compliance requirements in regulated client environments.
• Maintain technical documentation, inventories, and support records, including maintenance logs and required security documentation.
• Assist with coordinating and delivering IT and security-related training for employees and other authorized personnel.
• Assist with hardware and software procurement, licensing, and asset management.
• Collaborate with internal technical teams and client personnel to resolve issues and improve IT operations.

• 2+ years of experience in desktop support, IT support, systems support, or a similar role.
• Strong knowledge of Windows operating systems, desktop hardware, and common business applications, with familiarity supporting Windows Server environments.
• Experience with Active Directory, Group Policy, and endpoint management or software deployment tools.
• Strong troubleshooting, problem-solving, and communication skills.
• Familiarity with system monitoring, backups, endpoint security, and IT security best practices.
• Ability to follow established technical and security procedures, manage recurring responsibilities, and maintain accurate documentation.
• Ability to work independently and provide excellent customer service.
• Ability to provide on-site support in Newington, NH, as required.
• U.S. citizenship and ability to successfully complete required background screening.

• Experience with Citrix, SCCM, Microsoft Intune, or similar technologies.
• Familiarity with backup solutions, vulnerability management, or security assessment tools.
• Experience supporting government contractors, regulated IT environments, or security compliance requirements.
• Experience supporting specialized engineering or manufacturing technology.
• Familiarity with basic networking concepts, including TCP/IP, DNS, DHCP, IP addressing, subnetting, broadcast domains, and network troubleshooting.
• Understanding of network segmentation and air-gapped environments.
• Experience with infrastructure monitoring tools and routine systems administration.
• Experience supporting technical audits, compliance assessments, or security awareness training.
• Current or prior U.S. government security clearance.

This full-time, hybrid position combines on-site support at a client facility in Newington with remote IT support for TBS internal operations. On-site attendance will be based on operational requirements, and occasional early morning, evening, or after-hours work may be necessary for scheduled maintenance, technical support, or training.