Branch Manager II

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Join Mascoma Bank’s Retail Team as a Branch Manager II for our Enfield Branch and help us improve our clients’ financial being! At Mascoma Bank, we aim to provide exceptional customer service while enhancing the lives of our customers and communities.

The Branch Manager II assumes responsibility for the efficient and profitable operation of a branch and its employees. Those in this position will provide confident and enthusiastic leadership to branch, including branch profitability. They will motivate branch staff to the optimum and increase performance and success, both for individuals and the branch as a whole. They will possess expert knowledge of all products and services, with emphasis on deposits, consumer loans (including mortgages), business relationships and investments, and all aspects of the branch’s operations.

• Oversee all performance management within the Branch and partner with the Assistant Branch Manager to ensure optimum operating efficiency by:
• Making routine employment decisions, including reviewing performance, assigning work, providing training, guiding, and advising staff as necessary.
• Developing, implementing, and maintaining ongoing training for self and staff, including regular staff meetings and one-on-one meetings to ensure success of individuals and branch.
• Perform Banking Procedures:
• Must be knowledgeable about the banking industry and able to perform various Relationship Banker duties.
• Must be aware of banking regulatory matters and proper operational procedures to keep the branch running successfully and within bank best practices.
• Assists with responsibility for efficient management of Branch operations by:
• Interpreting and explaining bank policies, programs, and objectives, ensuring that approved operating policies and procedures are implemented and maintained.
• Continually evaluating operating methods and procedures, making recommendations for improvements, and implementing approved changes.
• Provides customers with information and assistance, responding to a variety of customer questions or complaints.
• Makes and services a variety of loans by:
• Interviewing customers and compiling necessary information to determine customers’ requirements and the best type of loan to satisfy their needs.
• Ensuring that all necessary personal and financial data is obtained and properly analyzed.
• Attends education programs made available by the bank.
• Adheres to and upholds all written policies and procedures of Mascoma Bank, including BSA/CIP and OFAC monitoring and reporting, security, operation, and personnel policies.
• This job description provides a general overview of the role and is not intended to provide a comprehensive list of all duties and responsibilities.

This position is located within our Enfield branch.

• Bachelor’s degree or equivalent in work experience.
• Three plus (3+) years of branch management experience.
• Proven record of branch growth and customer and business development skills.
• Lending experience in consumer, Home Equity, and small business loans.
• Knowledge of computers/strong typing skills.
• Strong written and verbal communication skills and proficiency in problem-solving.
• Great, positive attitude and likes to work with people on a team.
• Travel to other Mascoma Bank locations is required for training and occasional meetings.
• Flexibility in job schedules and work locations including Saturday and early morning drive‑up hours.
• Ability to maintain confidentiality and privacy of customer information.
• Professional appearance; consistent with position and MB appearance policy.

If you are interested in the role and do not meet 100% of the requirements, we are still interested in hearing from you!

• Strong culture of belonging with a team that values creativity, new perspectives and innovation.
• Community first minded. We care about our employees and the communities we serve.
• Competitive compensation.
• Flexible work environment with onsite, remote and hybrid opportunities.
• Career development and internal career mentorship.
• Comprehensiv…