Manager, Fleet Assist

Location: Merchants Fleet Headquarters, Hooksett, NH

Join Merchants Fleet, a leader in innovative fleet management solutions, and help us deliver superior service and results to our strategic clients. We’re looking for a Fleet Program Manager to oversee our Fleet Assist Program and ensure exceptional client satisfaction through expert fleet management, financial insight, and consultative support.

• Leading and developing the Fleet Assist team to deliver exceptional client service.
• Managing fleet operations for assigned clients and recommending strategies to improve efficiency and cost savings.
• Overseeing client fleet databases, coordinating service requests, and managing recurring vehicle orders.
• Preparing and presenting financial analyses, fleet reports, and client presentations.
• Ensuring compliance with client policies, insurance renewals, and documentation processes.
• Partnering with Sales Executives to identify new opportunities for business growth.
• Providing expert consultative support to clients and internal teams.
• Contributing to the enhancement of client-facing tools and representing the “voice of the customer.”

• Bachelor’s degree required.
• 5+ years of fleet management or leasing experience.
• 5+ years in a client‑facing role requiring strong communication and relationship‑building skills.
• 3+ years people management experience.
• Proven ability to manage multiple priorities with exceptional attention to detail and accuracy.
• Strong analytical, problem‑solving, and decision‑making skills.
• Advanced proficiency in Microsoft Excel, PowerPoint, Word, and CRM systems.
• High energy, professionalism, and a commitment to delivering outstanding client experiences.
• Willingness to travel occasionally to client sites and industry events.
• (Bonus) NAFA Certified Automotive Fleet Manager (CAFM) or willingness to obtain certification.

Merchants Fleet is an equal opportunity employer committed to diversity and inclusion. Individuals with disabilities and protected veterans are encouraged to apply. If you require an accommodation with our hiring process, please send an email to  or call .