Scanning Supervisor

Location: Waterville Valley

Oversee daily operations of the ticket scanning process including collaboration with other departments; provide front line support.

Oversee the safety and security of the buildings and parking lots, lead a team of security / parking staff, respond to incidents involving guest security at the lifts or in the buildings.

Assist with hiring, support, training and scheduling of the security and scanning team in conjunction with the Lift Operations Manager and other departmental managers who participate in the job sharing program

Effectively supervise and coach a team of ticket scanners to provide great customer service while promoting the Freedom to Ski Maintain scanning equipment for daily  coordination with the Lift Operations Manager, develop and execute winter training plans for safe lift operations, ticket and pass scanning, daily logs and needed reporting, authorized-channel communications, and department and company policies and procedures.

Monitor and document teammate performance and behavior to provide meaningful feedback and direction, providing recognition, correction action or escalations if necessary

Receive and assess guest questions, comments and complaints providing timely resolutions

Maintain knowledge of and adherence to all applicable laws, regulations, and company policies

Other duties as assigned