General Manager - Campground

The General Manager (GM) position is a comprehensive professional role where the leader will take full reporting responsibility for an upscale campground and RV Resort. At Blue Water, our property leaders have three main goals: take care of your people, wow your guests, and manage your business. This role will provide direct oversight and strategic direction for all aspects of the operation, including amenities and lodging.

This position is best suited for a resourceful and creative individual motivated by employee and guest engagement, as well as achieving goals.

• Full-time roles are eligible for Health benefits, 401K, and property discounts

The ideal candidate is an independent self-starter and a strategic thinker who can see the big picture while rolling up their sleeves to manage the day-to-day minutia. The GM must operate effectively in a fast-paced, guest-focused environment and communicate orally and in writing to various audiences. A strong business management acumen is required, with the ability to manage and report on financial results, as well as utilize multiple systems and technologies proficiently.

As the GM, you will lead and champion all aspects of property assets and resources, including staff, property, buildings, and amenities. You will also provide exceptional guest services and regularly coach property staff on best practices for delivering outstanding guest service. You will act as the face of the property and conduit to your goals and objectives for employees and guests.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions outlined below.

BB

• Taking Care of Your People:
  • Provide outstanding leadership to drive and motivate the team. This role includes recruitment, interviewing, performance management, reviews, coaching, training, and succession management.
    
    Ensure the effective use of staffing and scheduling to achieve appropriate coverage and maximize labor efficiencies, including non-traditional workers such as international exchange students (J-1), work campers, seasonal employees, interns, and others.
  • Oversees time and labor management processes, ensuring accurate tracking of employee hours, compliance with wage and hour laws, and effective scheduling. Implements best practices for labor cost control, monitors attendance patterns, and adjusts staffing levels as needed to optimize operational efficiency and maintain productivity.
  • Actively champions and executes human resource management strategies related to payroll and benefits, onboarding and offboarding requirements, adherence to company policies, employment laws (federal and state), and various other state and federal compliance and regulatory guidelines. Works collaboratively with People Operations Partners to ensure the timely and appropriate execution of human resource matters. Ensures fair and consistent treatment and management of team members.
• Wowing your Guest:
  • Train and motivate team members to deliver an exceptional guest experience. Establish and maintain optimal property conditions, including cleanliness, maintenance, and aesthetic appeal, and hold team members to high-quality standards.
  • Resolve and address guest concerns and complaints, and seek opportunities to engage with guests.
  • Oversee and administer guest service portals, tools, and resources such as guest communication applications, social media, and online review platforms, satisfaction surveys, and onsite tools.
  • Works collaboratively with the Revenue Generation team to ensure pricing strategy, promotions, offers, and events meet and exceed profitability goals through effective sales, advertising, marketing, and revenue management strategies.
  • Identifies and solidifies opportunities to enhance the guest experience through local partnerships, event and activity management, and community engagement.
• Manage Your Business:
  • Lead and manage financial results and reporting through effective revenue management, expense and operational controls, forecasting and labor management. Understands how to flex/flow expenses to align with revenue.
  • Plays a lead role in annual budgeting, forecasting, and financial reporting and actively adheres to all corporate policies, procedures, and guidelines. Identifies variances and inaccuracies and provides corrective measures such as flex/flow methodology.
  • Possesses a comprehensive understanding of ancillary revenue streams, including…