Quality Manager

MSA, The Safety Company Quality Manager

US-NH-Pittsfield

Requisition :
Type: Full-Time
# of Openings: 1
Category: Quality

Are you someone who is passionate, motivated, and driven to make a difference? If so, MSA Safety is the perfect fit for your career. At MSA, SAFETY is who we are AND it is what we do. We are a purpose-driven company committed to deploying innovation and technology to deliver on our Mission to help protect people and assets all around the world.

We continue to be relentless in our pursuit of solving our customers greatest problems so they can go home safe each and every day. Are you in? Read on for more details about this particular role.

For more than 100 years, our passionate mission of safety empowers us to protect lives. Globe invented Fire Fighter Protective Clothing / Turn Out Gear / Fire Suits over 137 years ago and we are proud to protect those on the front line today! Now Hiring for a Quality Manager at our MSA Safety Globe Manufacturing manufacturing plant located in Pittsfield, New Hampshire.

In this role you will be counted on for the following:

Develop and Deploy a Quality Management System

• Develop, deploy, and maintain a quality system that includes Quality System Improvement processes and appropriate management review leadership and facilitation, using the MSA’s OS processes and tool box.
• Through influence and persuasion, drive a culture of continuous improvement by analyzing complex data from multiple sources, identify improvement opportunities, translate results into understandable goals / action items, and drive execution through follow‑up and effective communications.
• Appoint and provide direction to cross‑functional teams for implementation of improvement opportunities.

Process Implementation

• Lead quality initiatives and improvement in areas such as:
  Quality Issues Notification (QN), Corrective and Preventative Action (CAPA), New Product Development quality planning, and Customer complaint process and analytics.
• Partner with Supply Chain in the consistent execution of standard processes for supplier quality systems, performance as well as a comprehensive supplier development process.
• Ensures the voice of the customer is an integral part of the strategies and solutions developed for the enterprise.

Determine Metrics and Analytics

• Determine appropriate KPI’s to measure and improve MSA’s quality performance for customers, suppliers, and internal associates. This includes analysis in areas of warranty, issue resolution, cost of poor quality, etc.
• Provide the leadership and vision to identify, develop and refine Quality processes and measures.
• Analyze key drivers of performance and identity process gaps that support those drivers.
• Collaborate with functional personnel to understand key drivers associated to improvement and follow‑up to ensure sustainability.

Quality Ownership

• Build quality awareness and development across the organization through quality leadership training, new quality leader assimilation, and other programs that enhance the quality culture and competencies.
• Coordination of cross‑regional new product quality requirements, supporting design validation processes.

Functional Ownership of ISO Certifying Body Management

• Talent Development and Coaching.
• Develop and implement a talent management strategy for Quality and CX through effective recruiting, hiring, retention and development of key skill sets that align with MSA’s core competencies.

Special knowledge, skills and abilities required:

• Multi‑facility responsibility for the function of Quality.
• 20‑25% travel to other sites.
• Strong knowledge and understanding of ISO
  9001/TS/ATS and associated industry specific standards, with a track record of leading an organization to successful certification and improvement to the full standards.
• Strong proficiency in quality standards and system development, including deployment processes.
• Strong leadership and management skills.
• Hands‑on experience with quality management systems and related tools.
• Solid knowledge of compliance frameworks and continuous improvement methodologies.
• Must have ability to effectively develop internal processes to…