EWP Sales Operations Specialist

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Full Time Clerical Bow, NH, US

3 days ago Requisition

Since 1983, Coastal Forest Products has been a family-owned and independently operated wholesale distributor of specialty building materials. Headquartered in Bow, NH, we partner with dealers and suppliers throughout New England and the surrounding regions, providing quality products backed by knowledgeable, dependable service. Our long-standing relationships and commitment to our customers have fueled steady growth, and we continue to expand our reach and our team.

When you join Coastal, you become part of a company that values integrity, collaboration, and the people who make our success possible.

The EWP Sales Operations Specialist is responsible for coordinating and supporting the day-to-day operations of the Engineered Wood Products (EWP) Inside Sales department, including quoting, order entry, and customer support. This role serves as a primary point of contact for key operational processes, working closely with the EWP Design team to ensure accuracy, efficiency, and effective communication across functions. Additional responsibilities include monitoring sales activity and pipeline trends, preparing reports, supporting forecasting efforts, and identifying opportunities for process improvements to support departmental operations and decision-making.

The ideal candidate will bring a strong background in inside sales, order processing, sales operations, and customer service, with excellent organizational skills, attention to detail, and the ability to manage multiple priorities in a fast-paced environment.

• Coordinate and track daily quoting and order entry activities, ensuring accuracy and timely processing.
• Respond to inbound department calls and customer inquiries regarding products, orders, availability, and related information.
• Maintain internal plan documentation, entering and updating information, calculations, and other relevant details as needed.
• Communicate shipment delays or issues to customers and coordinate with internal teams to facilitate timely resolution.
• Prepare and distribute sales activity, order status, and other operational reports to Outside Sales Representatives and departmental stakeholders.
• Collaborate with Inside Sales, EWP Design, and Operations teams to support reporting, information sharing, and daily workflow coordination.
• Create and process Return Material Authorizations (RMAs), ensuring accurate documentation and follow-through.
• Provide day-to-day operational and customer support to the EWP team, including sharing product knowledge and assisting with customer education as needed.
• Collaborate with Outside Sales Representatives to coordinate complex orders and address customer-specific requirements.
• Assist with maintaining and updating departmental procedures, identifying opportunities to improve workflow efficiency, accuracy, and consistency.
• Prepare and provide the EWP Department Head with sales activity reports, forecasting updates, pipeline analysis, and lead-time information to support departmental planning and order management.

• Minimum of 2 years of experience in inside sales, sales operations, order management, customer service, or a related support function.
• Experience in the building materials or construction industry is preferred but not required.
• Knowledge of engineered wood products and their structural applications is a plus.
• Excellent customer service, negotiation, and relationship-building skills, with…