Sales Support Specialist Job Fitzwilliam New Hampshire USA,Sales

Sales Support Specialist (In‑Office Role)
Overview

The Sales Support Specialist plays a key role in ensuring smooth, accurate, and timely support for the sales organization. This in‑office position is responsible for managing customer inquiries, preparing sales documentation, coordinating with internal teams, and maintaining organized, reliable sales operations.

Key Responsibilities

Serve as a primary point of contact for customer inquiries, quotes, order updates, and general support.
Prepare, process, and track sales quotes, purchase orders, and related documentation with a high level of accuracy.
Coordinate with production, engineering, logistics, and other internal departments to ensure orders meet specifications and delivery timelines.
Maintain CRM systems and internal databases, ensuring customer information, order status, and communication logs are current and complete.
Support the sales team with reporting, scheduling, follow‑ups, and administrative tasks.
Assist in creating sales materials, product information sheets, and customer presentations.
Monitor inventory levels and communicate lead times, availability, and order status to customers and internal stakeholders.
Resolve customer issues professionally and efficiently, ensuring a positive client experience.
Contribute to continuous improvement of sales processes, documentation, and workflow efficiency.

Qualifications

2–4 years of experience in sales support, customer service, or administrative roles; experience in a manufacturing or industrial environment preferred.
Strong organizational skills with the ability to manage multiple priorities in a fast‑paced setting.
Excellent written and verbal communication skills.
Proficiency with Microsoft Office (Excel, Outlook, Word) and CRM platforms.
High attention to detail and commitment to accuracy.
Ability to collaborate effectively with cross‑functional teams.
Customer‑focused mindset with strong problem‑solving abilities.

Work Environment

Full‑time, in‑office position.
Collaborative environment with regular interaction across production, engineering, and sales teams.
Standard business hours with occasional flexibility based on customer or project needs.

Role Benefits

Opportunity to support a growing organization with high‑quality, specialized products.
Direct impact on customer satisfaction and operational efficiency.
Potential for growth into sales, operations, or customer management roles.