Road Service Technician

Road Service Technician

The Road Service Technician is responsible for repairs to trucks, trailers, motor coaches, and some heavy equipment. Repairs consist of roadside emergency repairs as well as minor to major repairs to diesel engine vehicles. Road Service Technicians work closely with all Dispatch team members and must be available on‑call. Additional duties may be required as necessary. Managers oversee technicians, which includes scheduling, resolving interpersonal issues, and training.

Standard
: 40‑hour week with weekend availability required. Hourly rate $35–$40/hr plus a competitive commission, with earning potential up to $140,000 per year.

• Perform emergency roadside assistance, repairs, services, and diagnostics on diesel vehicles and equipment
• Perform brake work, electrical work, tire removal and installation
• Perform engine and power train repairs
• Perform advanced tasks related to troubleshooting
• Perform tasks related to AC and emission systems
• Obtain necessary parts as needed when not in inventory
• Test drive trucks, trailers, and equipment as required
• Ensure all safety protocols are followed when performing tasks
• Maintain proper communication with Dispatchers, Parts Counter Specialists, and Management
• Process customer payments via credit card terminal
• Swiftly, calmly, and professionally resolve customer issues
• Submit all documentation, receipts, and invoices to the bookkeeper/dispatcher in a timely manner
• Keep the assigned company truck clean and presentable; wash truck during downtime
• Report any problems with the truck to management immediately
• Execute accident procedures as needed
• Maintain a clean and safe workspace
• Perform additional tasks as required

• Valid driver’s license
• Current DOT Medical Card
• Comfortable using mechanical and electrical power tools
• Excellent problem‑solving skills and attention to detail
• Basic knowledge of computer systems and relevant electronics
• Good interpersonal and communication skills

• High school diploma or GED with certification and training in diesel engine repair
• Advanced knowledge of vehicles, their electrical systems, and the mechanisms of gas and diesel engines
• Proficiency in using diesel engine diagnostic software

• Medical, Dental, and Vision plans
• Life and Disability plans
• AFLAC
• 401(k) plan
• Paid time off and holidays

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.