Information Associate - Part Time, Evenings

Information Associate - Part Time, Evenings

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To be part of our organization, every employee must understand and share in the YNHHS Vision, support our Mission, and live our Values: integrity, patient‑centered care, respect, accountability, and compassion. Under the direction of Nursing Management and in cooperation with patient care team members, the Information Associate will achieve desired outcomes in customer service, communication, and medical records management. The role requires working in a fast‑paced, changing environment with excellent customer service skills and the ability to respond to unpredictable situations.

• Screens and refers incoming phone calls, directing patients and families and ensuring timely, accurate department communication.
• Provides support and clerical assistance to patients, families, staff, and community contacts with a focus on customer satisfaction.
• Performs a variety of duties in support of staff, enhancing the efficient functioning of the department.
• Maintains department statistics, including updates, reports, communications, and census.
• Shares responsibility for inventory of office supplies and forms.
• Assists in cross‑training of new employees on support staff functions.
• Performs other duties as required by the supervisor.

Education: Graduation from high school, including or supplemented by secretarial coursework, or equivalent training and experience.

Experience: 2–3 years of administrative clerical experience, preferably in a patient care environment. Prior computer usage is required.

Special

Skills:

Excellent communication, interpersonal, coordinative, and organizational skills; ability to read and follow written and oral instructions; clear and legible writing; simple mathematical computation; substantial keyboarding skills; ability to work in fast‑paced environments and handle unpredictable situations with excellent customer relation skills.

Physical Demand: No special conditions.

EEO/AA/Disability/Veteran.

Location:

New Haven, CT. Salary: $61,500.00–$91,875.00.

Employment type:

Part‑time (evenings). Seniority level:
Entry level. Job function:
Information Technology. Industries:
Hospitals and Health Care. YNHHS Requisition .