Academic Support Assistant

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Reporting to the Manager of Administrative Services, provides administrative support to faculty, staff, and students. Executes special projects and routine activities in support of the department. Provides academic administrative support in several areas including: graduate and undergraduate support, visit, event and seminar planning and execution and, in coordination with the Senior Administrative Assistant for Faculty and Research Support, provides project support to the Chair and Lead Administrator.

Inputs and verifies data for accuracy and integrity; establishes and executes schedules for recurring activities; coordinates the distribution of documents/correspondence to appropriate recipients to support processes and/or events. Apprises supervisor of work-related issues; applies knowledge to ambiguous situations; identifies and researches unclear transactions, provides suggestions to resolve issues; executes decisions of Lead Administrator, Operations Manager, and Chair and provides feedback.

Lead area of focus will be rotated among staff. Provides information about administrative, academic, and procedural matters related to the Department, as well as any programs, initiatives, or centers that are established and backed by the department. Collaborates closely with and aids the Directors of Graduate and Undergraduate Studies. Processes applications for graduate and undergraduate admissions. Ensures compliance with administrative policies and procedures.

Assist Graduate and Undergraduate students with the completion of forms. Reviews and verifies forms for completeness and accuracy. Establishes, maintains, and inputs records for graduate and undergraduate students, ensuring all personal, financial, and academic records are kept current and accurate. Monitors graduate and undergraduate student records to ensure compliance with academic regulations and program requirements for graduation. Maintains logs and records.

Compiles statistical data and information. Summarizes data in reports or analyses. Updates, edits, and maintain program publications and website. Coordinates production and distribution of publications. Coordinates teaching schedules for academic classes. Schedules room assignments. Coordinates Senior Essay and Dissertation activities. Inputs and maintains financial records associated with graduate student funding. Responsible for creating expense reports. Performs clerical functions such as but not limited to purchasing supplies, scheduling meetings, and coordinating departmental activities.

Performs other duties as assigned.

• Demonstrated ability to work independently and as part of a team. Excellent communication and interpersonal skills; shows initiative and follow through on all projects. Exercises discretion and maintains confidentiality. Brings observations to the supervisor accompanied by recommendations. Serves as a member of support teams and provides back-up
• Highly developed and demonstrated customer service skills in person, on email and telephone. Demonstrated ability to support faculty and overall department including, through input and verification of data for accuracy and integrity, maintenance of records. Establishes and executes reasonable schedules for recurring activities.
• Demonstrated ability to multitask, prioritize, and work effectively with conflicting and competing deadlines and time constraints. Continually trains on procedural activities and processes; provides recommendations for change and/or improvement. Remains composed during times of stress related to deadlines and competing demands; inspires sense of confidence.
• Demonstrated admin skills, including but not limited to expense reimbursements, faculty support, academic support, registrar duties, and ordering. Understanding and application of process flow, recognition of interconnected nature of position responsibilities. Coordinates and distributes documents/correspondence to appropriate recipients to support processes or events.
• Excellent organizational skills, accuracy, and attention to detail. Ability to meet deadlines and manage multiple and diverse…