Senior Manager, A​/V and Technology

55 Whitney Avenue, New Haven, Connecticut

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As a member of the Yale Conferences & Events (YC&E) department and reporting to the Assistant Director of Venues, the Senior Manager of A/V and Technology will manage all technology aspects of the daily operations and events at YC&E managed venues, and support the greater technology needs of YC&E. The Senior Manager of A/V and Technology will interface with all Yale departments which utilize YC&E exclusively managed space for the purpose of meetings and events.

This position may encounter highly confidential information in the course of their duties. The SMAT will ensure a high level of support services and project management which will directly contribute to productive meetings and events for university partners as well as impact the financial viability of all spaces exclusively managed by YC&E and the greater YC&E department.

1. Manage all aspects of technology and audio-visual needs for revenue-generating programs, fortifying client relationships that enhance Yale’s academic and financial mission, and identifying operational solutions that reduce overhead cost while producing greater operational efficiencies.

2. Initiate and develop technology aspects of a conference, event or program budget, and work with the client to evaluate the appropriate price structure while managing interactions with internal and external service providers. Advise clients regarding line item expenses and ensure that funding sources are sufficient to cover the program budget. Create final forecasts, reconcile budgets for invoicing and ensure all charges are accounted for, accurate and explained properly.

3. Directly responsible for interfacing with potential and current revenue generating programs and events at all spaces exclusively managed by YC&E. Schedule and attend site visits and provide subject matter expert consultation related to technology and productivity of excellent meetings and events. Balance competing priorities to meet all program requirements in a timely manner and deliver quality results.

4. Manage comprehensive onsite day of support of all audio visual and technology needs for events at Kline 14, Greenberg Conference Center, bookable Betts House spaces, and any other spaces exclusively managed by YC&E. These duties include but are not limited to: audio support, projector and display support, hybrid event support and other needs.

5. Manage day to day activities of contracted employee to provide A/V support onsite at YC&E venues. Responsible to training and development of staff to meet and/or exceed Yale and YC&E standards of support age scheduling, staffing and support models for fiscal efficiency and high-level of service support.

6. Provide a high level of customer service to guests and clients of YC&E Managed Venues, ensuring that respect, responsiveness, and professionalism is demonstrated. Ensure that the experience of clients and guests meets Yale's standard of excellence.

7. Interface with campus partners to include but not limited to:
Yale ITS, Broadcast Media, Yale Network, and external vendors for quarterly equipment walkthroughs, stakeholder meetings and planned technology upgrades.

8. Manage service level agreements, contracts and details with external service providers involving audio-visual and technology support to the building. Cultivate and develop beneficial relationships with internal and…