Secretary, Customer Service​/HelpDesk

Secretary 2
Recruitment #CL-001

Location
New Haven, CT

Date Opened
9/24/2026 12:00:00 AM
Salary
$58,046 – $75,906/year
Job Type
Open to the Public
Close Date
10/1/2026 11:59:00 PM

The State of Connecticut, Department of Transportation (Use the "Apply for this Job" box below). is now accepting applications for a Secretary 2 position within the Bureau of Engineering and Construction, District 5 Construction Division, located in New Haven, CT.

We are seeking a dynamic, customer service oriented, energetic, and driven team player who is passionate about serving the public and about the work we do at the DOT to deliver our mission. In this role you will provide support to the District 1 Construction and Survey units, providing superior customer service to staff and stakeholders. If you are cooperative, responsive, have very good attendance, excellent written communication and editing skills and are willing to go the extra mile, this could be the position for you!

Schedule:

Full-Time (40 Hour), First Shift, Monday – Friday, Hybrid (office/telework) may be available

Please Note:

This position is eligible to apply for telework after successful completion of the working test period, and thereafter, in accordance with the Telework Policy. Employees in their initial working test period must work on site in the office.

• Visit our State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees
• Join an award-winning agency! CTDOT has been recently awarded the Employer of the Year award by the Connecticut Society of Civil Engineers (CSCE) and named the Women’s Transportation Seminar (WTS) CT Employer of the Year for 2024!

• Prepare timely and accurate letters, memoranda, and correspondence.
• Courteously respond to telephone calls and emails, resolving questions and complaints.
• Make travel arrangements.
• Schedule, create agendas, and take notes.
• Purchase supplies for construction and survey staff.
• Prepare documents for interview panels and employment changes such as transfers and new hires.
• Assist with tracking responses to log letters and other outside inquiries.
• Be accountable, problem solve, and communicate appropriately with a wide range of individuals at various levels inside and outside of the department.
• Display a positive attitude and self-motivation Showcase excellent organizational skills and strong attention to detail.
• Complete assignments within specified deadlines and schedule office workflow.
• Exhibit strong computer skills and be fully competent with Microsoft Word, Excel, Outlook, Teams, and PowerPoint.
• Have a high level of professionalism and excellent interpersonal skills including the ability to be cooperative in challenging situations.
• Display strong oral and written communication skills, including excellent grammar, spelling, and punctuation.

As one of Connecticut’s largest State agencies, DOT employs approximately 3,300 individuals statewide in five bureaus. It is the DOT’s mission to improve quality of life through transportation. We have a significant transportation infrastructure system that is essential to maintaining mobility for Connecticut residents and businesses and supporting economic and community development while preserving environmental and cultural resources. The Department of Transportation is committed to cultivating a diverse staff that is representative of the communities we serve.

Applications from individuals having diverse backgrounds and life experiences are strongly encouraged.

Learn more about our mission, vision, and values by clicking here!

START WITH US. STAY WITH US. GROW WITH US.