Telephone Operator Office​/On-Site

Do you have experience in the operation of electronic telephone systems or as a PBX or telephone company operator?

Join us and be part of a revolutionary team shaping the future!

The State of Connecticut, Department of Mental Health and Addiction Services (DMHAS) is now hiring for a Telephone Operator to join their team!

• FACILITY:
  Connecticut Mental Health Center (CMHC)
• LOCATION:
  
  34 Park Street, New Haven, CT
• UNIT: CMHC Telephone Operators
• POSITION NUMBER: 140776
• SCHEDULE:
  
  Part-Time, 16 Hours per Week, Third Shift, 12:00am - 8:00am
• Week 1:
  Tuesday
• Week 2:
  Saturday, Sunday, Thursday

Please note:

this position may be eligible for weekend and shift differentials.

• Visit our new State Employee Benefits Overview page!
• Professional growth and development opportunities
• A healthy work/life balance to all employees

* This position is not eligible for health/medical benefits but may be eligible for other benefits.

• Be a part of a comprehensive team of caring professionals;
• Provide support that is passionate about improving the lives of those we serve;
• Assist our clients so they can achieve success;
• Make a difference in the public sector;
• and Work together in a collaborative team environment.

DMHAS is a health care agency whose mission is to promote the overall health and wellness of persons with behavioral health needs through an integrated network of holistic, comprehensive, effective, and efficient services and supports that foster dignity, respect, and self-sufficiency in those we serve. CMHC is an urban community mental health center with an exceptional 50-year tradition of serving individuals with serious mental illness.

We aim to treat people with mental illness in their communities, to provide a place for researchers from many fields to find new treatments, and to teach professionals in the care of mental illness.

A comprehensive medical examination, including a drug screening, will be required of all applicants upon a conditional offer of employment. All state employees must adhere to Connecticut's Policy for a Drug Free Workplace.

In a state agency this class is accountable for independently performing a full range of tasks involved in operating a PBX telephone switchboard, desk console, or other electronic telephone system and for acting as a receptionist.

• Serves as a central answering point for incoming calls;
• Determines caller's needs and transfers caller to appropriate extension;
• Answers telephone inquiries and provides general information regarding activities of the agency;
• Receives and announces visitors and directs them to their destinations;
• Uses telephone to locate persons;
• Performs general clerical duties such as typing, filing, distribution, and processing of mail, receiving deliveries, etc.;
• May staff communications center for agency;
• May train relief operators;
• Performs related duties as required.

• Knowledge of and ability to operate a PBX telephone switchboard, desk console, or other electronic telephone system;
• interpersonal skills;
• oral and written communication skills;
• clerical skills;
• Ability to speak clearly and distinctly in accordance with acceptable English usage;
• follow written and oral instructions;
• utilize computer software.

Six (6) months of experience in the operation of electronic telephone systems or as a PBX or telephone company operator.

One (1) year of experience providing regular periodic relief telephone operator coverage in a state agency may be substituted for the General Experience.

• Experience…