Transport Logistics Facilitator

Overview

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values – integrity, patient-centered, respect, accountability, and compassion – must guide what we do, as individuals and professionals, every day.

Under the general supervision of the Y Access Manager, the Transport Logistics Facilitator works in the YNHHS Capacity Coordination Center (CCC) to arrange for emergent and non‑emergent medical transportation requests to and from YNHHS facilities. Works closely with the Clinical Bed Managers, Care Managers, clinical staff, hospital administrators and transportation vendors. Provides coordination and central communication of the systematic outbound medical transportation.

Has the responsibility and accountability for improving the timeliness and efficiency of outbound medical transportation and the satisfaction of internal and external customers. Understands and applies knowledge of appropriate mode of medical transportation, patient throughput bottlenecks, medical transportation vendor capabilities, policies and procedures. Appropriately triages and prioritizes transportation queue and dispatches health system ambulance resources in coordination with appropriate stakeholders.

Must remain focused and calm in the face of multiple competing priorities, and maintain professionalism while carrying out all duties, including relationships with transportation vendors. Must be capable, collaborative, and committed to patient‑centered care. Must be able to communicate effectively and thrive in a fast‑paced professional environment with a high degree of responsibility. Potential additional duties include charge reconciliation and prior authorization.

EEO/AA/Disability/Veteran

• Patient Throughput – Obtains appropriate patient census and throughput information from YNHHS inpatient and Emergency Departments. Requires collaboration and communication with delivery network capacity leadership, Bed Management Department, inpatient units, and emergency departments. Utilizes information to triage and prioritize outbound medical transportation in coordination with YNHHS ambulance resources and collaborating ambulance vendors. Responds promptly to requests and changes in transportation need and availability.
  • 1.1. Obtains pertinent patient demographics, medical history, and transportation needs.
  • 1.2. Obtains input from stakeholders to conduct a needs assessment to inform transportation prioritization.
  • 1.3. Triages YNHHS ambulance resource requests, prioritizes requests as appropriate.
  • 1.4. Communicates plans and dispatches according to determined workflows in conjunction with needs assessment.
  • 1.5. Works collaboratively with all YNHHS sites and transportation vendors.
  • 1.6. Familiar with medical transport contract agreements.
  • 1.7. Knows policies and procedures of pediatric and adult transport teams.
  • 1.8. Responds promptly to requests or changes in transportation status.
  • 1.9. Increases bed capacity by identifying barriers in the discharge process and collaborates with the management team in resolution of these issues.
  • 1.10. Identifies areas of opportunity for process improvement and better utilization of medical transport resources.
• Customer Service – Utilizes strong interpersonal skills to develop effective relationships with Bed Management, Emergency Department, support staff and ambulance vendors. Communicates clearly and concisely, creating an experience for all that exemplifies caring, understanding, efficiency and overall quality of service.
  • 2.1. Develops effective relationship with all clinical and support staff to facilitate communication and enhance patient flow.
  • 2.2. Communicates information accurately and appropriately to clinical staff, PFAS management staff, ambulance vendors, patients, coworkers and others.
  • 2.3. Incorporates stakeholder input into decision algorithm to maximize patient throughput and communicates back to stakeholders.
  • 2.4. Follows departmental guidelines and identifies events where service was not optimal and initiates and carries through service recovery.
  • 2.5. Identifies and reports…