Transport Logistics Facilitator

Join to apply for the Transport Logistics Facilitator role at Smilow Cancer Hospital
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To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values — integrity, patient‑centered, respect, accountability, and compassion — must guide what we do, as individuals and professionals, every day.

• 1. Patient Throughput – Obtain patient census and throughput information, collaborate with leadership and departments, and triage and prioritize outbound medical transportation.
  • 1.1 Obtain pertinent patient demographics, medical history, and transportation needs.
  • 1.2 Conduct a needs assessment to inform transportation prioritization.
  • 1.3 Triage YNHHS ambulance resource requests and prioritize as appropriate.
  • 1.4 Communicate plans and dispatch according to determined workflows.
  • 1.5 Work collaboratively with all YNHHS sites and transportation vendors.
  • 1.6 Familiar with medical transport contract agreements.
  • 1.7 Know policies and procedures of pediatric and adult transport teams.
  • 1.8 Respond promptly to requests or changes in transportation status.
  • 1.9 Increase bed capacity by identifying barriers in the discharge process.
  • 1.10 Identify areas of opportunity for process improvement and better utilization of medical transport resources.
• 2. Customer Service – Develop effective relationships with Bed Management, Emergency Department, support staff and ambulance vendors, and communicate clearly and concisely.
  • 2.1 Communicate accurately and appropriately to all stakeholders.
  • 2.2 Incorporate stakeholder input into decision algorithm.
  • 2.3 Follow departmental guidelines and initiate service recovery when needed.
  • 2.4 Report opportunities for improved communication and relations with ambulance vendors.
• 3. Ambulance Dispatch – Obtain appropriate patient information and dispatch YNHHS ambulance resources.
  • 3.1 Obtain patient demographics, medical history, location and destination.
  • 3.2 Communicate effectively with ambulance resources to maximize capacity.
  • 3.3 Identify areas for improvement and growth of system ambulance resource.
  • 3.4 Document and maintain information on volume and related details.
• 4. Resource Management – Maintain knowledge of Epic, Stat Call, and Connecticut geography; multitask and integrate information.
  • 4.1 Maintain working knowledge of all applicable computer systems and dispatch equipment.
  • 4.2 Demonstrate strong multitasking using multiple computer systems.
  • 4.3 Interpret and integrate dynamic information and problem‑solve.
  • 4.4 Direct ambulance resources safely and efficiently.
  • 4.5 Document accurate records for patient care, process improvement, and program development.
• 5. Support Organizational and Departmental Goals – Participate in work groups, team building, and training.
  • 5.1 Attend staff meetings, work groups, and conferences.
  • 5.2 Collaborate in departmental growth activities.
  • 5.3 Participate in onboarding and training of new employees.

• Education – High school diploma or GED required.
• Experience – Minimum of two (2) years as an EMT or paramedic, or two (2) years of dispatch experience.
• Licensure – Active EMT/paramedic certification or International Academy of Emergency Medical Dispatch certification obtained within one year;
  State of Connecticut Telecommunications Certification obtained within one year.
• Special Skills – Ability to direct and triage in a highly fluid dynamic environment; demonstrate multiple priorities and critical thinking; collaborate with all layers of management and vendors.

EEO/AA/Disability/Veteran

Requisition

Entry level

Full‑time

Human Resources

Hospitals and Health Care