Periop Communication Associate

Periop Communication Associate

Smilow Cancer Hospital

EEO/AA/Disability/Veteran

To be part of our organization, every employee should understand and share in the YNHHS Vision, support our Mission, and live our Values. These values - integrity, patient-centered, respect, accountability, and compassion - must guide what we do, as individuals and professionals, every day.

• Communication Liaison:
  In a pleasant, courteous and professional manner performs reception and communication duties to ensure all patient, visitor, and staff needs in support of the Peri-operative Services are met. Able to call and/or page necessary individuals/teams at the direction of the surgery team and follow-up to ensure timely response. Research and respond to visitor inquiries regarding patients' status, providing information as appropriate.
  
  Coordinates all in-house communication regarding patients and information received on the 1 (800) trauma line in an effective manner as dictated by policy and documents this activity. Records and processes the following information accurately 100% of the time: referring Physician's name, office address, phone number; patient name and date of birth; and patient disposition. Remains at desk and responds to nursing and medical staff requests in emergency situations (i.e., codes).
  
  Initiates requests for services, including but not limited to requests to EA / OR Associate for cleaning of patient rooms and transporting patients. Completes documentation of patient transfers in the appropriate location.
• Medical Record Maintenance:
  Maintains all patients’ medical records and forms relating to medical status and care maintaining HIPAA compliance. Receives, reviews, sorts, prioritizes and scans necessary documents received. Disassembles patient records at the time of patient discharge and places old medical record with peri-op record. Ensures that advanced directive is with paperwork on transfer to inpatient unit.
• Registration/Admitting:
  Initiates and completes patient visit information in accordance with protocol to manage the OR Status Board. Collects necessary patient demographic and insurance information; collects co-payments and/or deductibles due at the time of surgery. During arrival process, properly identifies patients in a timely and accurate manner while adhering to Patient Identity/Red Flag rules. Prints patient identification label and places . Processes various patient bookings.
  
  Escorts patients to treatment areas. Maintains visitor volume and adheres to visitor pass restrictions.
• Surgery Scheduling:
  Coordinates and supports tasks related to patient surgical scheduling. Monitors add-on case depot for case placement. Gathers booking sheets and consents. Updates patient Status board. Notifies RN upon bed assignment. Manages emergency preparedness.
• Customer Service:
  Provides excellent Customer Service in accordance with YNHHS protocol. Ensures smooth functioning of processes to provide positive patient experience. Arrives to work appropriately dressed. Demonstrates YNHH Values. Contributes to a positive work environment.
• Resource Management:
  Utilizes Health System and Department resources effectively. Provides coverage in other perioperative service areas. Participates in committees and meetings. Optimizes time. Orders office supplies. Performs functions per policies. Recommends optimizations for perioperative communication.
• Performs other duties as assigned by Leadership.

Education: High school diploma or GED required. Associate degree preferred.

Experience: Two (2) to three (3) years in a customer service environment and/or administrative clerical experience preferably in any medical office or hospital setting, with emphasis on registration and/or scheduling. Ability to utilize PC Applications, including Microsoft Office. One year of experience managing high volume telephone calls or experience as an operator or dispatcher is preferred.

Special

Skills:

Self-directed, well organized, team-oriented. Ability to multitask, adapt. Strong interpersonal skills to build rapport. Excellent investigative, critical thinking and problem-solving skills. Intermediate computer skills. Demonstrated proficiency in registration work queues. Ability to provide training or in-service to other staff. Effective written and oral communication skills.

YNHHS Requisition