Emergency Services Administrator

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Case Management Full Time New Haven, CT, US

3 days ago Requisition

Salary: $65,000.00 Annually

Emergency Services Administrator - New Haven

Since 1982, IRIS has helped refugees and other displaced people build new lives, strengthen hope, and contribute to the vitality of Connecticut's communities. Today, through our focus on New Americans, we serve thousands of refugees and immigrants across the state, helping them move from arrival to full belonging. Our work is organized around four pillars:
Economic Mobility & Education, Immigration Status & Stability, Language Equity & Communication, and Community & Civic Engagement. Together they support New Americans as they move from first jobs to careers, from temporary protection to permanent status, and from self-sufficiency to thriving.

IRIS's vision is a Connecticut where every New American is a full participant in civic, economic, and community life. We don't pursue that vision alone. Partnerships with sister agencies, community sponsors, faith communities, schools, employers, legal and healthcare networks, and the people we serve are central to everything we do. Joining IRIS means helping build Connecticut's infrastructure for long-term integration at a moment when it has never mattered more.

Are you passionate about supporting immigrant and refugee families during times of crisis and uncertainty?

IRIS (Integrated Refugee & Immigrant Services) is seeking a strategic, compassionate, and mission-driven Emergency Services Administrator to oversee emergency assistance programming at IRIS.

The Emergency Services Administrator provides leadership, coordination, and oversight for the State Emergency TPS Fund s is a temporary grant-funded position expected to last approximately 9 months, subject to funding availability.

The position is responsible for managing the delivery of emergency financial assistance and supportive services to those who lost or are expected to lose Temporary Protected Status (TPS) and other eligible individuals and families experiencing financial hardship, housing instability, employment disruption, legal vulnerability, or other challenges.

The Administrator oversees the design, implementation, compliance, and continuous improvement of the program, ensuring that Direct Client Assistance (DCA) funds are distributed equitably, efficiently, and in accordance with state funding requirements and organizational policies. The role supervises emergency assistance staff, ensures compliance with eligibility and approval processes, monitors expenditures and outcomes, and serves as the primary program lead with state agencies, community partners, and internal departments.

We are looking for someone who is passionate about supporting immigrant communities and who brings:

• A commitment to equity, immigrant integration, and community well-being.
• Strong leadership and relationship-building skills.
• Experience managing programs, staff, and community partnerships.
• Excellent organizational skills and attention to detail.
• Strong written and verbal communication skills.
• The ability to balance strategic planning with day-to-day operational oversight

• At least 3 to 4 years of professional experience in social work, customer service, immigration services, or a related field.
• Experience in data management and direct service delivery
• Excellent oral and written communication skills in English
• Proficiency in working with and maintaining spreadsheets
• A demonstrated commitment to anti-racism and IRIS's mission
• A demonstrated commitment to trauma-informed care principles
• Ability to quickly build rapport with new clients and volunteers of diverse backgrounds
• Energy and enthusiasm for work
• Valid driver’s license
• Experience with basic Microsoft Office (Word, Excel)
• Ability to speak another language preferred but not required

• Provide overall administration and operational oversight of the State Emergency TPS Fund.
• Develop and implement program procedures, workflows, eligibility criteria, and service standards.
• Ensure program activities align with contractual obligations, organizational policies, and funding requirements.
• Lead program planning, implementation, monitoring, and continuous improvement efforts.
• Coordinate with…