Senior IT Specialist

We are seeking a highly skilled and self-directed Senior IT Specialist to serve as the in-house IT expert and liaison to our external managed IT service provider. This role is responsible for overseeing day-to-day IT operations internally, coordinating support and strategic initiatives with the outsourced IT partner, and ensuring consistent technology performance across the organization.

The ideal candidate combines hands-on technical ability with excellent vendor coordination, communication, and project management skills.

• Serve as the internal point of contact for all IT issues; elevate and coordinate support with the external MSP (Managed Service Provider) as needed.
• Coordinate and track IT service requests, projects, and escalations; monitor and report on ticket resolution times.
• Maintain internal hardware (laptops, desktops, printers) and ensure endpoint security, software compliance, and updates.
• Manage and maintain local network infrastructure, including switches, cabling, Wi‑Fi systems, and conference room A/V setups.
• Act as on‑site “hands and eyes” for remote MSP technicians during system troubleshooting, hardware installations, and upgrades.
• Monitor SLA adherence and performance metrics of the outsourced IT vendor; hold them accountable to service expectations.
• Onboard and offboard users; provision hardware, accounts, and access to systems (Microsoft 365, VPN, shared drives, etc.).
• Manage and maintain an up‑to‑date IT asset inventory, including procurement coordination and device lifecycle planning.
• Document and maintain internal IT processes, policies, and end‑user knowledge base materials.
• Identify and implement opportunities for IT automation, system enhancements, or process improvements.
• Collaborate with external vendors to uphold cybersecurity best practices and support organization‑wide security initiatives.
• Oversee phone system administration
  , including VoIP platform configuration, device provisioning, number management, and vendor coordination for support and upgrades.
• Other duties as assigned.

Reports To: Director of Finance

• 4+ years of experience in IT support or systems administration, ideally in a corporate or SMB environment.
• Strong working knowledge of Windows OS, Microsoft 365, basic networking, and endpoint management.
• Familiarity with ticketing systems, remote support tools, and basic cybersecurity practices.
• Comfortable working independently while managing vendor relationships.
• Excellent interpersonal and communication skills—comfortable working with non‑technical staff and external IT teams.
• Experience supporting ERP systems in a production/manufacturing environment.

• Experience working with or alongside MSPs (Managed Service Providers).
• Familiarity with ERP platforms such as abas or Plex is a strong plus.
• Familiarity with Active Directory, Azure AD, VPN, cloud file storage (e.g., SharePoint, Dropbox).
• Certifications such as CompTIA A+, Microsoft 365 Fundamentals, or ITIL v4.

• Respectful, diplomatic, professional when interfacing with third‑party vendors and internal stakeholders.
• Proactive problem‑solver who can work autonomously.
• Able to triage and prioritize incoming technical issues effectively.
• Strong documentation and organizational habits.

Business Type:
Information Technology

Salary Range: $95,000-$115,00 +Discretionary Bonus- DOE

All inquiries are held in strict confidence. If you or someone you know is interested in this position, please submit a resume or contact us.