Advisory Solution Consultant - Life Sciences

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today — Service Now stands as a global market leader, bringing innovative AI‑enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud‑based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.

But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Advisory Solution Consultant Strategic HCLS Accounts

As a member of our Solution Consulting team, you will have a major impact on our future success by supporting HCLS Solution Sales. You will guide revenue for all of our products with the support and partnership of Sales, Product Management, and the executive team. This is a hands‑on technical consultant who can go wide and deep on solution delivery and solution positioning during sales cycles.

• Assist the sales personnel in the qualification of enterprise customer needs and performing pre‑demo needs analysis.
• Participation on strategic accounts as the lead technical advisor.
• Provide mentoring and training to peers and other colleagues in the organization.
• Demonstrations of the product, both standard and tailored to prospects and existing customers, both onsite and via web meeting.
• Generation of product demo scripts and scenarios and maintaining demonstration environment(s).
• Scoping and delivering Proof of Concept/Proof of Value engagements with prospects.
• Responding to Request for Information/Proposal documents.
• Staying current on product developments/releases to a level required for demo and POC/POC.
• Supporting Marketing events – user conferences, trade shows, webinars, etc.
• Staying current on competitive analyses and understanding differentiators between the company and its competitors.
• Responsible for understanding business and technical problems addressed by the products including key regulations, business drivers, evolving business needs, security etc. as it relates to the overall strategic initiatives of the customer.
• In conjunction with Sales Personnel and Professional Services, conduct transition briefing – communicate commitments, expectations, etc. in preparation for deployment.
• Act as the Service Now subject matter expert at Executive briefings/marketing events.

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision‑making, or problem‑solving. This may include using AI‑powered tools, automating workflows, analyzing AI‑driven insights, or exploring AI's potential impact on the function or industry.
• 7+ years of pre‑sales solution consulting or sales engineering experience in (product specific area).
• Strong pre‑sales experience, ITSM & ITOM experience would be advantageous (Tool or business process).
• Experience selling into and/or working with Pharma/Life Sciences a strong preference.
• Mastery of the Sales process and trusted advisor for account representative.
• Exhibits prior and current technical expertise in web technology and the ability to learn new technology.
• Exceptional communication and presentation skills to include technical and business concepts.
• Understanding of and experience selling to enterprise IT architecture.
• Experience working collaboratively with product management, product marketing, partners, and professional services.
• Creative problem‑solving skills with a growth mindset and desire to work in a fast‑paced, high growth organization.
• Background in ITIL, Service Management, Asset Management, IT Management, IT Operations Management.
• A high degree of passion, energy, and drive.

For positions in this location, we offer a base pay of $146,000 – $241,000, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total…