IT Support Technician
Job in
New Haven, New Haven County, Connecticut, 06540, USA
Listing for:
Yale University
Full Time
position
Listed on 2026-01-01
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support
Salary/Wage Range or Industry Benchmark: 60000 - 80000 USD Yearly
USD
60000.00
80000.00
YEAR
Job Description & How to Apply Below
Position: IT Support Technician 1
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Hourly Range
$31.05
Responsible for providing technical computer assistance as well as accounts and access to the Yale community. This includes technical problem recognition, research, isolation, resolution, and follow‑up. Requires experience and understanding of computing systems and networking applications. Typically involves the use of a problem management database, incident tracking system and system monitoring tools. Only problems of a complex nature are escalated for resolution.
Provides access to and functional support for University financial and administrative applications, including both a detailed understanding of how the applications function and of how to use them consistent with Yale's financial and administrative policies and procedures. May provide functional, technical, and hardware support at the walk‑in computer support center on campus.
Principal Responsibilities
Provides telephone based and email computer support at the ITS Help Desk. Provides assistance to end‑users related to computer and or networking problems, and services and procedures within Yale University.Troubleshoots computing related problems. Identifies and analyzes all software, hardware, and network‑related issues, recommend solutions and assist user with resolution. Escalates problems of a complex nature as needed.Provides functional support for University financial and administrative applications, including both a detailed understanding of how the applications function and of how to use them consistent with Yale’s financial and administrative policies and procedures. Exercises judgment to address functional issues of a complex nature as needed.Responds to emergency calls and routine calls. Analyzes problems to determine if a technician site visit is required. Creates work order and follows up on technician visit to ensure resolution. Documents all reported problems.Evaluates user applications and operating system to allow for maintenance. Provides consultation on systems related problems and recommendations regarding systems and equipment to end‑users; provides support, information and consulting services to faculty, staff and students.Assists users in maintaining their desktop computing environment. Recommends supported software applications operating systems to end‑users. Assists in the maintenance of a knowledge database. Maintains equipment inventories.Applies understanding and knowledge of information systems products and services to assist internal users. Identifies, investigates and researches user questions and problems as well as recognizes, researches, isolates and resolves information systems problems.Helps identify skill level and recommends training courses for users. Assists in developing documentation and/or related material for training.Acts as liaison between end‑user and departments.Provides coverage for ITS Client Accounts including accounts and access creation, modification, maintenance and deletion.Completes and documents technical projects such as the testing of hardware and software products.Assures compliance with University required security and information technology policies and procedures.Required
Education and Experience Six years of related experience, four of them in the same job family at the next lower level, and a high school level education; or four years related experience and an Associate's degree; or little or no work experience and a Bachelor degree in a related field; or an equivalent combination of experience and education.
Job Posting Date
11/13/2025
Job Category
Technician
Bargaining Unit
L34
Compensation Grade
Labor Grade D
Time Type
Full time
Duration Type
Staff
Location
150 Munson Street, New Haven, Connecticut
Background Check Requirements
All candidates for employment will be subject to pre‑employment background screening for this position,…
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
