Audio Visual; AV Services Technician
Listed on 2026-01-02
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IT/Tech
IT Support, Technical Support
Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community- eligible for opportunities through the New Haven Hiring Initiative or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!
Hourly Range $34.77
Work under the supervision of the Manager of AV Service & Maintenance and in close coordination with the AV System Design Team and Classroom Technology and Event Support Team to provide AV support to the academic and administrative spaces across campus. This support will focus on systems featuring equipment from manufacturers such as QSYS, Extron, Crestron, Wolf Vision, Solstice, Shure, Epson, Sony and other prominent industry brands.
- Perform preventative maintenance for AV presentation and conferencing system components. This includes updates to software versions as well as firmware.
- Provide installation services to upgrade existing systems - adding new technology to legacy spaces. Installations include, replacing and/or adding video projectors, flat‑panel displays, microphones, speakers, listening assistance transmitters, lecture‑capture recorders, etc.
- Provide installation service for new and remodeled spaces to provide AV presentation and video conference capabilities. Tasks will include racking of equipment, terminating, labeling and managing cable infrastructure according to best practices. Must have the ability to travel to multiple locations within one day as needed.
- Perform troubleshooting to determine causes of system failure and expedite repair to restore function of AV equipped spaces.
- Updates documentation detailing condition and inventory of spaces to determine opportunities for future system upgrades.
- Provide support installing and maintaining spaces equipped with Zoom and Teams compatible products - Including navigation of management portals.
- Provide support installing and maintaining spaces equipped with digital signage systems. Familiarity with services such as Visix, App Space and Rise Vision.
- Provide outstanding customer service to clients that include faculty, students, and administrative personnel.
Education and Experience
Eight years of related experience, six of them in the same job family at the next lower level and a high school level education, or six years of related experience and an Associate's degree; or two years of related work experience and a Bachelor's degree or an equivalent combination of experience and education.
The intent of this job description is to provide a representative summary of the essential functions that will be required of the position…
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