IT Infrastructure and Operations Level 3 specialist​/IT Support Specialist - Hybrid or Ons

Position: Need IT Infrastructure and Operations Level 3 specialist/ IT Support Specialist - Hybrid or Ons[...]

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Position Title:

IT Infrastructure and Operations Level 3 specialist/ IT Support Specialist (Hybrid/ Onsite)

Location:

New Haven, CT / Gaithersburg, MD / Waltham, MA

Duration: 12+ Months

Need Locals and No OP Tz/H Onzs for this Role.

JOB DESCRIPTION

We are seeking experienced candidates for the position of IT Infrastructure and Operations Level 3.
About The Role
As an IT Infrastructure and Operations Level 3 specialist, you will play a critical role in supporting, maintaining, and enhancing laboratory IT systems and services. You will act as the primary technical point of contact for operational support, troubleshooting, and implementation of new and existing lab infrastructure. This role requires close collaboration with business stakeholders, scientists, facilities, IT teams, and external vendors to ensure reliable and efficient laboratory operations.
By driving continuous improvement and identifying opportunities for innovation, you will help bridge the gap between IT and laboratory operations, enabling scientific teams to focus on their core work.

Key Responsibilities

• Provide Level 3 technical support and operational management for laboratory IT infrastructure and applications.
• Troubleshoot and resolve complex technical issues related to lab systems, hardware, and software.
• Collaborate with scientists, facilities, and IT teams to deliver and implement new laboratory systems and upgrades.
• Maintain and update Inventory/CMDB for all lab IT assets.
• Work closely with vendors and remote support teams to ensure high availability and performance of lab solutions.
• Identify and implement process improvements and automation opportunities.
• Ensure compliance with IT service delivery standards and business requirements.

Must Have

• Deploy & Upgrade Operating Systems (OS)
• General infrastructure support experience
• Windows 11
• Bash scripting
• Power Shell scripting

Essential Experience

• Proven experience in Level 3 IT infrastructure and operations support.
• Strong background in technical troubleshooting and problem resolution.
• Experience with IT service delivery and vendor management.
• Bachelor's degree in IT, Computer Science, or related field, or equivalent experience.
• Experience in Pharmaceutical or Healthcare industry in IT environments.
• Familiarity with laboratory or medical applications and hardware.
• 1st/2nd Line support experience.
• Experience with ticketing systems, CMDB, and Incident/Request management software.

Best Regards

Kyle,

Sr. US IT Recruiter

Infinity Tech Group Inc

12 N Route 17 Suite # 201 Paramus NJ 07652

(Office) Ext 327

Certifications:

NMSDC / WBENC and MWBE Certified

Awards:
Fast 50 Asian American businesses in USA

Partners: SAS Partner

New Jersey | Hyderabad | Chennai | Pune | London | New Hampshire

Employment type

Full-time

Job function

Information Technology

Industries

Software Development

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