Implementation Specialist

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Integrated resilience platform for enterprise, finance, and utilities.

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Veoci Inc. is a SaaS company that develops and sells solutions for Emergency Management and Business Continuity Planning, as well as specialized software. Through rapid development, depth of knowledge, innovative thinking, and commitment to diversity, we help save time, money, and lives.

Veoci’s platform is designed for developing applications, from simple approval forms, to coordinated response plans, to highly complex continuity management programs –anything is possible with Veoci. We offer the most straightforward, easy to use platform for you and your teams, and we know what it takes to ensure your applications never stop running.

Veoci, a leader in collaboration, continuity, and response software, is a dynamic and growing company committed to providing exceptional service to our clients. We pride ourselves on fostering a positive and inclusive work environment where every employee can thrive and contribute to our success.

As Veoci continues to expand, we are seeking a talented Implementation Specialist to join our team and support our customers throughout implementation of the Veoci software.

As an Implementation Specialist, you will be responsible for ensuring the successful and timely implementation of our customers’ contracted services. This role ensures that customers have an experience that will lead to high customer usage and renewal of services. Ideal candidates will be passionate about managing projects, working closely with the solutions team, and providing outstanding service to our customers.

• Lead and support multiple implementation projects that vary in length and complexity from inception through completion, ensuring that timelines and deliverables are met.
• Lead the end-to-end implementation process, managing client expectations to ensure their needs are met and they have an overall positive experience with Veoci.
• Create and maintain detailed implementation plans, including but not limited to milestones, resource allocation, deliverables, tasks, and risk management strategies associated with the process, and any other project documentation requested by a customer (e.g. project plans).
• Coordinate with internal teams to ensure solutions are configured to client specifications.
• Identify, diagnose, and resolve or escape technical issues that arise during the implementation process both internally and externally.
• Build and maintain strong relationships with key stakeholders to understand their motivations, expectations, and role in the process.
• Provide technical support during the pre-sales process, including onboarding presentations and feasibility assessments for customer kick off meetings.
• Provide regular reports to management on ongoing implementations.
• Maintain thorough documentation of the implementation process for each customer, including client communications, configuration settings, integration details, and client-specific customizations as required.
• Collaborate with Product Management to standardize and improve implementation plans and best practices to drive user adoption and enable excellent onboarding for customers.
• Ensure a smooth transition from the implementation phase to the support phase, providing clients with the necessary documentation and resources.

• Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• 2+ years of experience in implementing software for external customers, preferably in a client-facing…