Manager,Compute Infrastructure Job New Haven area,Connecticut USA,IT/Tech

Department:
Foundational Technology Services - Cloud Technologies

Working at Yale means contributing to a better tomorrow. Whether you are a current resident of our New Haven-based community, eligible for opportunities through the New Haven Hiring Initiative, or a newcomer, interested in exploring all that Yale has to offer, your talents and contributions are welcome. Discover your opportunities at Yale!

Overview

Lead the engineering and operational maturity of Yale's Windows, Linux, Virtualization, and Storage platforms, ensuring reliable, secure, and supportable services that meet defined service levels and business requirements. Drive consistent execution of lifecycle management activities including patching, platform upgrades, hardware refreshes, capacity management, and technical debt reduction.

Platform Modernization & IT Stability Program Execution:

Own delivery of the compute infrastructure components of Yale's IT Stability Program, translating strategic objectives into execution plans for automation, operational consistency, resiliency, recoverability, and service standardization. Lead implementation of Infrastructure as Code, automated provisioning, configuration management, recovery readiness, and platform resiliency improvements across compute services.

Operational Excellence & Continuous Improvement:

Establish disciplined engineering practices, standards, and measurable operational outcomes across compute teams. Drive reduction of manual processes, improve change quality, increase automation adoption, and ensure platforms are engineered for reliability, recoverability, and operational efficiency. Partner with operations and service management teams to continuously improve service performance and customer experience.

Workforce Transformation & Engineering Culture:

Transform historically siloed compute infrastructure teams into a unified engineering organization built on accountability, collaboration, automation, and continuous learning. Develop engineering talent through coaching, mentorship, cross-training, and modernization of skills while fostering a culture that embraces ownership, standardization, innovation, and operational discipline.

Ensure compute platforms are designed, maintained, tested, and operated to meet established resiliency and recovery requirements. Lead remediation of infrastructure risks, eliminate single points of failure, support disaster recovery readiness, and validate recovery capabilities through regular testing and continuous improvement activities.

Cross-Functional Collaboration & Stakeholder Partnership:

Work closely with Core Engineering leadership, Cloud, Network, Database, Security, Enterprise Architecture, Technology Operation, Service Management, and application teams to coordinate priorities, execute shared roadmaps, and deliver integrated infrastructure capabilities. Build strong partnerships across Yale's decentralized environment to drive adoption of standards, improve service outcomes, and successfully execute transformational change.

Required

Skills and Abilities

Proven ability to lead and manage staff.

Developed analytical, critical thinking and problem-solving skills. Developed interpersonal, written, communication, presentation, and organizational skills.

Proven expertise with systems analysis methods and techniques.

Compute Infrastructure Engineering & Service Delivery:

Platform Modernization & IT Stability Program Execution:

Manager, Compute Infrastructure