Auto Damage Appraiser, Southern Connecticut

Auto Damage Appraiser, Southern Connecticut

The Auto Damage Appraiser is responsible for preparing physical damage estimates on vehicles where a claim has been submitted for first- or third-party damages along I‑95 in Connecticut from New Haven to Stamford/Greenwich. The ideal candidate will have easy access to I‑95 in CT and will be able to travel and work from the road every day. The role requires a high level of customer service while managing severities and controls.

• Company car
• 4 weeks paid time off plus 9 paid national holidays per year
• Robust wellness, health & fitness reimbursement programs
• 401(k) bonus
• Auto and home insurance discounts
• Volunteer opportunities
• Matching gift program
• Company‑paid life and disability insurance plans
• Optional medical, dental, vision, legal, pet insurance, FSA and identity theft protection plans

• Survey damages, prepare estimates and negotiate settlements within authority level.
• Issue drafts to the appropriate parties.
• Document the claim file as necessary.
• Complete re‑inspections and supplements in a timely manner complying with all state regulations.
• Liaison to body shops in our GRP network.
• Comply with all production standards and estimating guidelines.
• Ensure that service, expense control and public relations are maintained at all times.
• Complete reports on recovered theft and fire assignments.
• Participate in team meetings.
• Participate in catastrophic claim handling when requested, including overnight travel for extended periods of time.
• Adhere to privacy guidelines and Massachusetts Fair Claims Practices Act.

• Assigned Territory – primarily border towns between MA and CT, close to the Agawam MA area.
• Must have a valid Massachusetts Auto Damage Appraiser License.
• Must have valid driver’s license and favorable driving record.
• 1–3 years of auto claims appraisal experience.
• Ability to work outside in inclement weather and drive long distances.
• Comfortable completing inspections, including crawling under and around vehicles, inspecting in tight quarters at body shops and salvage yards.
• Willingness to participate in catastrophe claim handling, with travel, extended hours and up to a three‑week stay away from home.
• Strong mechanical aptitude.
• Body shop experience a plus but not required.
• Organized and capable of working independently with limited supervision.
• Solid communication and negotiation skills.

Salary Range: $61,500 – $79,000 annually. Actual compensation will vary based on knowledge, experience, role scope, business needs, geographic location, and internal equity.

The Plymouth Rock Company and its affiliated group of companies write and manage over $2 billion in personal and commercial autos and homeowner’s insurance throughout the Northeast and mid‑Atlantic, where we have built an unparalleled reputation for service. We continuously invest in technology, our employees thrive in an empowering environment, and our customers are among the most loyal in the industry. The Plymouth Rock group of companies employs more than 1,900 people and is headquartered in Boston, Massachusetts.

Plymouth Rock Assurance Corporation holds an A.M. Best rating of "A-/Excellent."

Seniority level:
Mid‑Senior level

Employment type:

Full‑time

Job function:
Customer Service and Quality Assurance / Insurance