Liability Claims Manager

about cirma

cirma is seeking a liability claims manager to provide oversight, guidance, and direction for a team of claim specialists. Supports the philosophy and goals of the liability claim department through effective technical and procedural supervision. Responsible for the overall performance, development, and results of direct reports within the unit.

diversity in thought and opportunity. Collaborative culture. Camaraderie and shared responsibility. That’s cirma. our delivery of innovative, industry-leading insurance products and services has made cirma connecticut’s number-one choice for municipal insurance coverage. For more than 40 years, cirma has provided an unmatched alternative to the commercial insurance market by focusing on our members’ satisfaction and loss reduction through deep experience in claim and risk management.

Our employees’ commitment to excellence drives cirma’s success. We, in turn, are committed to theirs.

cirma aims to empower our municipalities to manage risk better in an ever-changing environment. We deliver on our promise by empowering our employees to thrive in a diverse, equitable, and inclusive workplace where integrity and excellence are valued, providing the freedom to contribute to the connecticut communities we serve.

• claim assignment & oversight. reviews incoming claim notices for the unit and assigns cases based on adjusters’ experience, skill set, appropriate territory, and claim complexity. Identifies key issues and provides direction regarding coverage analysis, comprehensive investigations, liability determination, and case evaluation.
• file review & monitoring. establishes and maintains a system for timely follow-up on complex, litigated, and non‑litigated claims. Conducts periodic reviews of all claim files assigned to team members.
• quality assurance & compliance. evaluates the quality of work and compliance with claim handling standards during file reviews. Documents findings, communicates feedback to team members, and provides additional training or implements corrective action as needed.
• coaching & development. provides ongoing coaching, mentoring, and training in areas including investigation techniques, reserve setting, and final claim resolution.
• authority management. reviews and approves reserve and settlement recommendations that exceed adjusters’ authority levels. Helps establish authority levels in coordination with the vice president of claims.
• caseload management. establishes and monitors individual adjuster caseloads according to approved performance standards.
• oversight of external resources. monitors the quality of work performed by third parties such as independent adjusters, investigators, attorneys, and case managers.
• reporting & communication. keeps the vice president of claims informed on key matters including claim quality, service level compliance, reserving and legal trends, and other issues impacting department goals. Attends and presents upcoming trials and settlement authority requests to cirma’s claims advisory committee.
• personnel management. performs all management‑related functions, including performance evaluations, disciplinary actions, career development and training.
• outside counsel management. monitors the performance and billing practices of outside counsel to ensure cost‑effective legal representation.

• thorough knowledge of local and state laws, regulations, and cirma policies and procedures related to the full claims management process, from initial investigation to final resolution. Able to apply and communicate this knowledge in supervisory duties.
• extensive knowledge of claims investigation techniques and the ability to effectively evaluate and administer training programs.
• effectively assess staffing needs and direct, motivate, evaluate, and train staff.
• ability to communicate technical, legal, and medical issues in a member‑conscious style.
• ability to interpret industry manuals, technical, legal, and medical documents, and translate findings into non‑technical jargon.