Vice President, Choice Voucher Program

Position: Vice President, Housing Choice Voucher Program

Vice President, Housing Choice Voucher Program

Elm City Communities  | Housing Authorityof New Haven

Lead Boldly. Expand Opportunity. Shape the Future of Housing Access.

Elm City Communities  (ECC) is nationally recognized for its ...to better serve families and communities. Through both its Moving to Work (MTW) flexibility and its strong history of high‑performing programs, ECC is expanding what is possible in the Housing Choice Voucher (HCV) space, centering equity, innovation, and long‑term community impact.

We are seeking a Vice President of Housing Choice Voucher Program
, a visionary, entrepreneurial, and highly skilled leader who can deliver operational excellence while identifying growth opportunities that expand ECC’s footprint across Connecticut and beyond. This is a rare opportunity for a seasoned housing professional who thrives at the intersection of compliance, strategy, business development, and community impact.

In this highly influential role you will oversee one of ECC’s largest divisions, ensuring exceptional day‑to‑day program administration while also pursuing strategic partnerships, consulting opportunities, and innovative program models that strengthen ECC’s leadership in the national housing arena.

The Opportunity

As Vice President of HCV, you will be responsible for the full administration, performance, and strategic evolution of both MTW and non‑MTW Housing Choice Voucher programs. You’ll provide decisive, forward‑thinking leadership that ensures ECC meets the highest standards of HUD compliance, customer service, and fiscal responsibility, while also expanding housing opportunities for thousands of families.

This role is ideal for someone who brings operational mastery, policy fluency, and a business‑oriented approach to growth. You will identify new markets, develop innovative partnerships, consult with other Housing Authorities, and serve as a thought leader representing ECC’s expertise locally and nationally.

This is not only an administrative leadership role, it is an opportunity to shape the future of housing access, drive impact across regions, and broaden ECC’s influence in the affordable housing landscape.

What You’ll Do Strategic Program Leadership

• Develop and execute long‑term strategic plans for HCV operations aligned with ECC’s mission, MTW goals, and HUD requirements.
• Lead program innovation by contributing to MTW Annual Plans and Reports.
• Establish performance goals, utilization targets, and operational metrics across the HCVDivision.
• Design solutions that expand housing opportunities and respond to market constraints.
• Drive optimization initiatives to ensure high utilization, strong SEMAP performance, and maximum impact.

Operational Excellence & Compliance

• Oversee all program components: MTW, HCV, VASH, RAD, SRO, special vouchers, and LIPH certifications.
• Ensure full compliance with HUD regulations, HOTMA provisions, SEMAP indicators, and ECC/HANH policies.
• Direct eligibility determinations, waiting‑list management, intake, briefings, and recertifications.
• Lead policy development and updates to the Administrative Plan and ACOP.
• Maintain data integrity and reporting accuracy through HUD PIC/HIP systems.

Service Center Operations

• Direct Service Center activities ensuring exceptional service to residents, landlords, and community partners.
• Oversee customer service operations, waiting‑list administration, landlord engagement, and briefing sessions.
• Ensure timely, accurate reporting and consistent program communication.

Housing Quality Standards & NSPIRE Oversight

• Manage HQS and NSPIRE inspection programs, including scheduling, QC, and abatement.
• Serve as Contract Administrator for inspection vendors and ensure contractor performance.
• Oversee reasonableness protocol, self‑certification processes, and compliance with new NSPIRE standards.

Financial Management & Budget Oversight

• Develop and manage annual operating budgets for the HCVDivision.
• Forecast voucher utilization, monitor expenditures, and optimize MTW funding strategies.
• Oversee HAP, utility allowances, payment standards, and rent reasonableness updates.

Staff Leadership & Development

• Recruit, supervise, mentor, and develop a…